Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.

Organization / Program Name(s)Located In Office Phone Description (Brief)
Addictions and Mental Health Services Hastings Prince Edward, Belleville - Victoria Ave, Back on TrackBelleville 1-888-814-5831 Local service provider for the Back on Track Remedial Measures Program * It can take 11 months to complete the program * If program not completed all components of the program within your suspension p ...
Canada. Canada Revenue Agency, Informant Leads ProgramOntario National Leads Centre, toll free 1-866-809-6841 COVID19 (3 Jun 2020): Service remains available. Information on how to report suspected tax evasion * program coordinates all leads that the Canada Revenue Agency receives from informants, to determi ...
Canada. Canadian Food Inspection Agency, Ottawa - National HeadquartersOttawa 613-773-2342 Food inspection office
Canada. Canadian Food Inspection Agency, GuelphGuelph 226-217-8555 Delivers inspection programs related to foods, plants and animals across Canada. * Enforces the food safety and nutritional quality standards established by Health Canada and, for animal health and pl ...
Canada. Canadian Radio-television and Telecommunications Commission, GatineauGatineau Toll free 1-877-249-2782 (1-877-249-CRTC) Department that supervises and regulates broadcasters, including TV services, AM and FM radio stations, and the companies that bring these services * also regulates telecommunications carriers, includ ...
Canada. Canadian Transportation AgencyGatineau Toll free 1-888-222-2592 Independent, quasi-judicial tribunal and regulator which has jurisdiction over the Canadian national transportation system relating to federally regulated modes of transportation (air, rail, bus, and ...
Canada. Crown-Indigenous Relations and Northern Affairs and Indigenous Services, Ottawa - 10 Wellington St, Allegations and ComplaintsOttawa Toll free 1-855-504-6760 Allows individuals to establish complaints about the conduct of First Nation/Inuit/Métis government bodies and organizations in relation to the funding of the department and the way those funds are ad ...
Canada. Global Affairs Canada, Ottawa - Lester B. Pearson Building, Office of Protocol of Canada - Diplomatic Corps ServicesOttawa 343-203-3002 Division that manages relevant issues for both foreign representatives and for canadian residents. * oversees the approval process of foreign heads of mission prior to their entry into Canada and mana ...
Canada. Health Canada, Canada Vigilance Regional Office - Ontario, Canada VigilanceToronto Downtown Toll free 1-866-234-2345 Health Canada's post-market surveillance program that collects and assesses reports of suspected adverse reactions to health products marketed in Canada.
Canada. Innovation, Science and Economic Development Canada, Eastern and Northern Ontario, Measurement CanadaOttawa Toll Free 1-866-294-6572 Federal regulatory body concerned with measurement * Ensures accuracy in the selling of measured goods * Develops and enforces the laws related to measurement accuracy * Approves and inspects measurin ...
Canada. Office of the Correctional InvestigatorOttawa Toll free 1-877-885-8848 Ombudsman for federal offenders * investigates and brings resolution to individual offender complaints * has a responsibility to review and make recommendations on the Correctional Service's policies ...
Canada. Office of the Federal Ombudsman for Victims of CrimeOttawa (City of) Toll-free 1-866-481-8429 * Facilitates access of victims to existing federal programs and services by providing them with information and referrals * Addresses complaints of victims about compliance with the provisions of the ...
Canada. Office of the Information Commissioner of CanadaGatineau Toll free 1-800-267-0441 Promotes and protects access to information rights under the Access to Information Act. * Investigates complaints about federal institutions’ handling of access requests * Monitors federal institution ...
Canada. Office of the Privacy Commissioner of CanadaGatineau 819-994-5444 Protects and promotes the privacy rights of individuals. * Investigates complaints and issuing reports with recommendations to federal government institutions and private sector organizations to remed ...
Canada. Office of the Veterans OmbudsmanCanada Toll free 1-877-330-4343 Reviews and addresses complaints by clients and their representatives arising from the application of the provisions of the Veterans Bill of Rights * raises awareness of the needs and concerns of Vete ...
Canada. Taxpayers' OmbudsmanOttawa 613-946-2310 Ombudsman * works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and ...
Canada. Transport Canada, Ottawa - Mailing AddressOttawa (City of) 613-990-2309 Federal department responsible for transportation policies and programs Aviation : apply for a pilot's licence * change an address for a licensing document or delivery of an aeronautical publication * ...
Canada. Veterans Review and Appeal BoardCharlottetown English, toll free 1-800-450-8006 * French, toll free 1-877-368-0859 Independent avenue of appeal for disability decisions made by Veterans Affairs Canada (VAC, the Department). * Provides applicants with two levels of redress for disability pension and disability awar ...
Canadian Anti-Fraud Centre, National Office - No Physical AddressNorth Bay   * Provides information on frauds and scams and consumer protection * Centralizes complaints regarding identity theft, fraud and scams through phone, fax, internet or mail complaint * Educates the pub ...
Canadian Judicial CouncilOttawa 613-288-1566 Federal body created under the Judges Act with the mandate to promote efficiency, uniformity, and accountability, and to improve the quality of judicial service in the superior courts of Canada.* Mand ...
College of Audiologists and Speech Language Pathologists of OntarioToronto Downtown North 416-975-5347 Provincial regulatory college for the professions of audiology and speech-language pathology * handles consumer complaints
College of Chiropodists of OntarioToronto Downtown Central 416-542-1333 Regulating body of the profession representing chiropodists and podiatrists * investigates complaints * website offers membership directory by name or location
College of Chiropractors of OntarioToronto Downtown 416-922-6355 Regulating body of the profession * investigates complaints * website offers chiropractor search
College of Dental Hygienists of OntarioToronto Downtown Central 416-961-6234 Provincial regulating body of the profession * handles consumer complaints * find a dental hygienist directory available on website
College of Denturists of OntarioToronto Downtown Central 416-925-6331 Provincial regulating body of the profession * investigates consumer complaints * a directory of members is available on the website
College of Nurses of OntarioToronto Downtown North 416-928-0900 Provincial regulating body for registered nurses (RNs), registered practical nurses (RPNs) and nurse practitioners (NPs) * investigates complaints * online public directory of nurses allowed to practi ...
College of Occupational Therapists of OntarioToronto Downtown Central 416-214-1177 Regulating body of the profession that will investigate complaints * current list of registered occupational therapists is available on the website
College of Optometrists of OntarioToronto Downtown North 416-479-9295 Regulates the optometry profession in Ontario * investigates complaints * website has "Find an Optometrist" section
College of Physicians and Surgeons of OntarioToronto Downtown Central 416-967-2603 Provincial medical regulatory board * investigates complaints relating to doctors' services or conduct * physician search available on website
College of Physiotherapists of OntarioToronto Downtown Central 416-591-3828 Regulating body of physiotherapy in Ontario * investigates consumer complaints * maintains a list of currently registered physiotherapists on the Find a Physiotherapist website * Physiotherapy Informa ...
College of Psychologists of Ontario (The), Complaints and InvestigationToronto Downtown 416-961-8817 Regulatory body of psychologists in the province * promotes excellence in the practice of psychology A description of the Complaints Process is available as an Online Resource on the website, as is a ...
College of Respiratory Therapists of OntarioToronto Downtown Central 416-591-7800 Provincial regulatory board for the profession of respiratory therapy * develops the standards of practice and professional development * provides access to publications, legislation and policies * in ...
Commission for Complaints for Telecom-television ServicesOttawa Toll free 1-888-221-1687 National and independent organization dedicated to resolving customer complaints about telecommunications and television services fairly * situations include billing errors, contract disputes, poor se ...
Eastern Ontario Health Unit, Cornwall - Pitt St, Food Establishment Complaints Follow-UpCornwall 613-933-1375 Receives complaints against a food establishment; follow-up will be done within 24 hours. For complaints about foods that are processed, pre-packaged, ready-to-eat, canned or frozen, please contact th ...
Financial Services Regulatory Authority of OntarioNorth York Central 416-250-7250 Information and assistance on insurance (including life, health, property, disability, automobile), pension plans, loan and trust companies, deposit insurance, credit unions and caisses populaires, mo ...
General Insurance OmbudServiceToronto Downtown Toll free 1-877-225-0446 Independent organization helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers * responds to consumer inquiries and complaints * provide accurate informati ...
Kingston. Public Works Services Department, Kingston - Ontario St, Public Works Division - Step Safe ProjectKingston Call Centre 613-546-0000 Hotline for people to report a sidewalk hazard * public sidewalk hazards could include cracks, uneven pavement, or being covered with ice and snow * when the City is notified, the hazard will be fixed ...
Law Society of Ontario, Toronto, Complaints & ComplianceToronto Downtown 416-947-3310 Accepts and investigates complaints about the conduct of Ontario lawyers and licensed paralegals
National Capital Commission OmbudsmanOttawa 613-947-4330 Provide members of the public with an independent and confidential resource for resolving complaints against the National Capital Commission (NCC).
Office of the Independent Police Review DirectorToronto Downtown 416-246-7071 Independent oversight agency * receives, manages and oversees all public complaints about the conduct of a police officer or the policies and services of a police department in Ontario * complaints ca ...
Office of the Ombudsman at Canada Post, Mailing AddressOttawa Toll free 1-800-204-4198 Final appeal authority in the complaint resolution process at Canada Post * independently investigates appeals in an unbiased and confidential manner Some examples of complaints reviewed by the ombuds ...
OmbudService for Life & Health InsuranceToronto Downtown Central   Inquiries and complaints resolution for consumers of life and health insurance products and services including disability, employment health benefits, travel, and insurance investment products * onlin ...
Ombudsman for Banking Services and InvestmentsToronto Downtown Central 416-287-2877 Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and ...
Ontario College of PharmacistsToronto Downtown North 416-962-4861 Provincial regulating body of pharmacists and pharmacies * investigates consumer complaints and concerns * pharmacist and pharmacy search available on website Note: Contact a pharmacist directly for d ...
Ontario College of Social Workers and Social Service WorkersToronto Downtown North 416-972-9882 Provincial regulating body of social workers and social service workers * investigates consumer complaints and concerns
Ontario Energy Board, Consumer RelationsToronto Downtown North Greater Toronto Area 416-314-2455 COVID-19 -- essential core operations including responding to consumer inquiries * Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the ...
Ontario Motor Vehicle Industry CouncilEast York 416-226-4500 Regulates motor vehicle dealers and salespersons in Ontario * enforces Motor Vehicle Dealers Act (MVDA) on behalf of Ministry of Government and Consumer Services * ensures registration of dealers and ...
Ontario. Landlord and Tenant Board, OttawaOttawa Toll free 1-888-332-3234 COVID-19 (8 Jun 2020): implemented a number of changes to its operations until further notice. In-person service counters are closed, email the LTB at EA-ltb@ontario.ca. Visit their website for addit ...
Ontario. Ministry of Government and Consumer Services. Consumer Protection OntarioToronto Downtown Central Consumer Complaint Line 416-326-8800 Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation * attempts to mediate complaints arising from regulated sectors of the marketplace ...
Ontario. Ministry of Long-Term Care, No physical address, Long-Term Care ACTION LineToronto Downtown Central Outside Ontario: 416-326-6777 A toll-free government service concerning long-term care homes and Local Health Integration Networks (LHINs) in Ontario * handles concerns and registers complaints about long-term care homes and LHIN ...
Ontario. Ministry of the Attorney General, Eastern Region, Victims and Vulnerable Persons Division - Office of the Public Guardian and TrusteeOttawa 613-241-1202 Responsible for: Protecting Mentally Incapable People: Managing the finances and property of adults who have been found incapable of managing their own affairs * Services: guardianship or substitute d ...
Ontario. Ministry of the Attorney General, Ottawa - Elgin St, 5th Flr, Rm 5300, Superior Court of Justice - Complaints about a lawyer's feeOttawa Assessment 613-239-1325 ; Bankruptcy 613-239-1320 People who wish to complain about a lawyer's fee must make a formal complaint using a Requisition and Order Form for Assessment * this form is available from Counter 4, 2nd Flr at the Ottawa Court Hou ...
Ontario. Office of the Ombudsman of OntarioToronto Downtown 416-586-3300 ; Children and Youth Unit 416-325-5669 ; French Language Services Unit 416-847-1515 Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, ...
Ordre professionnel des diététistes du QuébecQuébec 514-393-3733 More informations available on the French version
Ottawa Dental SocietyOttawa 613-523-3876 Assistance in locating a dentist * handles and mediates patient complaints and referrals * maintains lists of the following: dentists taking new patients throughout the city, who may make house calls, ...
Ottawa. City Operations, Headquarters - 474 Elgin, Ottawa Police Service - Professional Standards SectionOttawa 613-236-1222 ext 5830 Section that investigates and facilitates complaints directed to the Ottawa Police Service, including damage or loss of property due to police actions
Ottawa. City Operations, Ottawa - Laurier Ave W - City Hall, Claims to the CityOttawa 613-580-2655 City office responsible for processing claims from people that believe the City should compensate them for an injury or damage they have experienced that they believe is the City’s fault * typical cla ...
Psychiatric Patient Advocate Office, Toronto OfficeNorth York Central 416-327-7000 Administers and coordinates advocacy and rights advice services * public information * systemic advocacy * information and referral for those ineligible for the service * literature in English and Fre ...
Real Estate Council of OntarioEtobicoke Central 416-207-4800 Regulatory body * sets standards for certification and licensing * investigates complaints about real estates agents and brokers
Retirement Homes Regulatory AuthorityToronto Downtown Central 416-440-3570 COVID19 -- daily update of list of retirement homes with active or resolved COVID-19 outbreaks www.rhra.ca/en/covid-19 Regulatory agency licenses retirement homes in Ontario * maintains public regist ...
Royal College of Dental Surgeons of OntarioToronto Downtown 416-961-6555 Regulatory authority of the dental profession in Ontario * regulates the dental profession in the interests of public protection and safety * investigates all complaints about the practice of dentistr ...
Service Canada, Office for Client Satisfaction (The)Ottawa Toll free 1-866-506-6806 Neutral organization that receives, reviews and acts on suggestions, compliments and complaints regarding the delivery of service offered by Service Canada * feedback and/or issue is personally acknow ...
Travel Industry Council of OntarioMississauga 905-624-6241 Association that answers consumers' inquiries and attempts to mediate complaints arising from the purchase of travel services from registered travel agencies. * Claims against the Ontario Travel Compe ...