Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.

Organization / Program Name(s)Located In Office Phone Description (Brief)
Affordability Fund Trust, Affordability Fund Trust ProgramOntario   Provides assistance to Ontarians to lower their electricity use and costs at home over the long term, easing the burden of electricity bills There are 3 levels of support available, depending on incom ...
Albion Neighbourhood Services, Etobicoke Housing Help Centre, South OfficeEtobicoke South 416-252-5990 COVID-19 -- location closed until further notice * majority of programs and services delivered remotely * housing help, social service programs available via email and telephone Housing counselling * ...
Bell Canada, Toronto, Accessibility Service CentreToronto Toll free 1-800-268-9243 Dedicated call centre with a team of agents who are able to assist clients or any member of their support network to find solutions that may fit individual lifestyle needs in Home Phone, TV, Internet ...
Belleville Community Trust, Belleville, Emergency Financial SupportBelleville 613-962-3070 Emergency Financial Support for Belleville & Tyendinaga * based on confidentiality * Pay utilities, rent, medical bills and other immediate financial needs to avoid disconnection or eviction * No fee ...
Coopérative Hydro Embrun IncEmbrun 24 hours 613-443-5110 Electricity service provider * residential and commercial
Cornwall ElectricCornwall 613-932-0123 Electricity service provider * residential and commercial clientele * a power outage map is available on the website ...
Cornwall. Social and Housing Services, Alexandria, Social Assistance - Ontario WorksAlexandria 613-525-0628 Financial Assistance Monthly allowance based on family size, housing costs and income * monthly drug benefit card * other services include: Employment Assistance Clients 18-65 years must participate i ...
Cornwall. Social and Housing Services, Cornwall - 340 Pitt St, Social Assistance - Ontario WorksCornwall 613-933-6282 COVID-19 (28 April 2020) While all facilities are closed to the public, staff continue to work remotely. Residents can reach the service or staff by phone at 613-933-6282 ext 3305 or via email by com ...
Cornwall. Social and Housing Services, Cornwall - 340 Pitt St, Social Housing - Community Homelessness Prevention InitiativeCornwall 613-937-7512 poste 0 COVID19 (3 Jun 2020): Offices are currently closed to the public * staff are still available via phone and email. Financial aid to assist families in maintaining a permanent residence, rather than fa ...
County of Renfrew. Municipal Corporation, Arnprior, Ontario Works - Homelessness Prevention ProgramArnprior 613-623-5426 Aims to prevent, address and reduce homelessness by assisting low-income households : at imminent risk of eviction or disconnection; may provide support for: arrears with electrical or heating company ...
County of Renfrew. Municipal Corporation, Killaloe, Ontario Works - Homelessness Prevention ProgramKillaloe, Hagarty and Richards 613-757-0770 Aims to prevent, address and reduce homelessness by assisting low-income households : at imminent risk of eviction or disconnection; may provide support for: arrears with electrical or heating costs ( ...
County of Renfrew. Municipal Corporation, Pembroke - Lake St, Ontario Works - Homelessness Prevention ProgramPembroke 613-732-2601 Aims to prevent, address and reduce homelessness by assisting low-income households : at imminent risk of eviction or disconnection; may provide support for: arrears with electrical or heating costs ( ...
County of Renfrew. Municipal Corporation, Pembroke - Lake St, Ontario Works - LEAP Emergency Financial AssistancePembroke 613-732-2601 Grant program provides emergency relief to eligible low-income customers who may be experiencing difficulty paying current utility arrears * intended to be applied to outstanding utility bill payments ...
County of Renfrew. Municipal Corporation, Renfrew, Ontario Works - Homelessness Prevention ProgramRenfrew 613-433-9846 Aims to prevent, address and reduce homelessness by assisting low-income households : at imminent risk of eviction or disconnection; may provide support for: arrears with electrical or heating costs ( ...
Enbridge Gas IncNorth York General information, toll free 1-877-362-7434 (1-877-ENBRIDGE) 
LEAP, United Way Greater Simcoe County, toll free 1-855-487-5327 (1-855-487-LEAP)
COVID19 (15 Jun 2020): OEB has extended the winter ban on electricity disconnections until July 31st. LEAP funds are also suspended until then, though clients may be eligible for the COVID19 Energy A ...
Environmental Services Section (Water), City of Belleville, BellevilleBelleville 613-966-3651 Municipality department of water
Greater Napanee. UtilitiesNapanee 613-354-9338 Provides water and wastewater services * a department of the Town of Greater Napanee
Hydro 2000Alfred 613-679-4093 Electricity service provider * residential and commercial clientele
Hydro Hawkesbury IncHawkesbury 613-632-6689 Electricity service provider * residential and commercial clientele
Hydro OttawaOttawa Customer Service 613-738-6400 ; Power Outage Information and Reporting, 24 hours 613-738-0188 Electrical energy distributor for Ottawa residents * electricity distribution, renewable energy generation and energy conservation and management services.
Kingston Community Health Centres, Kingston - Weller Ave, LEAP Emergency Financial AssistanceKingston 613-542-2949 ; Hydro One Customers Toll Free 1-855-487-5327 COVID-19 (April 27, 2020): Working remotely until further notice, so not booking any appointments in office unless services are disconnected or client is evicted. Hydro providers are not sending out ...
Kingston Community Health Centres, Kingston - Weller Ave, Winter Warmth FundKingston 613-542-2949 COVID-19 (April 27, 2020): Assisting clients with all funding and community resources per normal but only via phone and electronically-directly via email Access centre to apply for Winter Warmth Fund ...
Kingston. City Hall, Kingston - 362 Montreal St, 2nd Flr, Ontario Works - Housing & Social Services DepartmentKingston 613-546-2695 Temporary financial assistance and employment supports to those most in need residing in the City of Kingston and County of Frontenac while they undertake requirements to become and stay employed Fina ...
Lanark. Social Services, County of Lanark Administration Building, Housing ServicesPerth 613-267-4200 ext 2402 COVID19 (22 Apr 2020): County has launched a Social Services Relief Fund to assist residents behind in their rent/ mortgage and at-risk of being evicted or losing their home and who have experienced ...
LEAP, Belleville, LEAP Emergency Financial AssistanceBelleville 1-855-487-5327 Emergency assistance for electricity and gas bills * application required to qualify * must have account number to apply * funding based on availability * may require re-application if funding is depl ...
Leeds and Grenville. Community and Social Services, Brockville - Central Ave, Homeless Prevention ProgramsBrockville 613-342-3840 COVID-19 (April 24, 2020): Municipal offices are closed to the public until further notice * clients for Community and Social Service (CSS) are asked to email or telephone their caseworker Homelessne ...
Loughborough Christmas & Emergency Relief Committee, Mailing AddressSydenham 613-572-6004 Christmas baskets and emergency financial assistance * Christmas baskets contain both food and toys * financial assitance helps individuals cope with unexpected crises such as fire, sudden death or ut ...
Neighbourhood Information PostToronto Downtown East 416-924-2543 COVID-19 -- office and drop in closed, mail service suspended * providing services remotely, leave a message 416-924-2543 for senior's programs and tax clinic * Housing Trusteeship Services -- cash w ...
North Dundas. Municipal Offices, Winchester, Water and Sewer DepartmentWinchester 613-774-2105 Water and sewer policies * water and sewer rates * application forms * water quality reports
North Hastings Community Trust, Bancroft, Community TrustBancroft 613-332-3657 CV19 Agency is working reduced hour Tues-Fri 12 noon- 3 pm * Providing Bagged Lunches * Providing non-perishables as per availability * Offering Harm Reductions Kits & Naloxone Kits * No financial ass ...
North Renfrew Family Services, Basic Needs ProgramDeep River 613-584-3358 COVID19 Closed until further notice (24 March 2020) Private donations and fundraising for this program provide funding to help people through financial crisis * such as assistance with the cost of sh ...
Ontario Energy Board, Consumer RelationsToronto Downtown North Greater Toronto Area 416-314-2455 COVID-19 -- essential core operations including responding to consumer inquiries * Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the ...
Ontario Energy Board, Central Hub, Ontario Electricity Support ProgramOntario Toll free 1-855-831-8151 Program that lowers electricity bills for low-income households * provides a monthly credit to eligible customers based on household income and household size * credits will be applied directly to eli ...
Ontario. Ministry of Children, Community and Social Services, Smiths Falls, Ontario Disability Support ProgramSmiths Falls 613-283-1165 COVID-19 (28 avril 2020) : Program still running * if need assistance or have questions, contact your caseworker Income Support : Support includes monthly financial assistance and benefits such as a ...
Ottawa River Power, AlmonteAlmonte 613-256-3722 Electricity service provider * residential and commercial clientele
Ottawa. City Operations, Ottawa - 2339 Ogilvie Rd, Community and Social ServicesOttawa 3-1-1, select language, and then 4 for social services COVID-19 (2 Jun 2020): Due to COVID19, all four ESS office are temporarily closed to the public. * Staff are available by phone and email. * Applications for all services can be completed over the pho ...
Ottawa. City Operations, Ottawa - 2339 Ogilvie Rd, Essential Health and Social SupportsOttawa 3-1-1, press 1 for English and 4 for Social Services COVID-19 (1 June 2020): Due to COVID19, all four ESS offices are temporarily closed. Staff are available by phone and email. Applications for all services can be completed over the phone or online. E ...
Ottawa. City Operations, Ottawa - Catherine St - 3rd Flr, Community and Social ServicesOttawa 3-1-1, select language, and then 4 for social services COVID-19 (1 June 2020): Due to COVID19, iall four ESS Centres are temporarily closed. Staff are available by phone and email. Applications for all services can be completed over the phone or online. ...
Ottawa. City Operations, Ottawa - Catherine St - 3rd Flr, Essential Health and Social SupportsOttawa 3-1-1, press 1 for English and 4 for Social Services COVID-19 (1 June 2020): Due to COVID19, all ESS Centres are temporarily closed * staff are available to help resident by phone or email. Helps Ottawa residents who cannot afford to pay for items or s ...
Ottawa. City Operations, Ottawa - Constellation Dr - 2nd Flr, Community and Social ServicesNepean 3-1-1, select language, and then 4 for social services COVID-19 (3 Jun 2020): Due to COVID19, all four ESS offices are closed to the public. * Staff are available by phone and by email * Applications for all services can be completed over the phone or onl ...
Ottawa. City Operations, Ottawa - Constellation Dr - 2nd Flr, Essential Health and Social SupportsOttawa 3-1-1, press 1 for English and 4 for Social Services COVID-19 (1 Mar 2020): Due to COVID19, all four ESS are temporarily closed. Staff are available by phone and email. Applications for all services can be completed over the phone or online. Existing c ...
Ottawa. City Operations, Ottawa - Walkley Rd, Community and Social ServicesOttawa 3-1-1, select language, and then 4 for social services COVID-19 (3 Jun 2020): Due to COVID19, all four ESS Centres are temporarily closed to the public. * Staff are available by phone and by email. * Applications for all services can be completed over the ...
Ottawa. City Operations, Ottawa - Walkley Rd, Essential Health and Social SupportsOttawa 3-1-1, press 1 for English and 4 for Social Services COVID-19 (1 June 2020): Due to COVID19, all four ESS Centres are temporarily closed. Applications for all services can be completed over the phone or online. Staff are available to help by phone or e ...
People Helping PeopleMadoc Ontario Works Office 613-473-5258 Emergency Financial Support for Centre Hastings residents * based on confidentiality * Pay utilities, rent, medical bills and other immediate financial needs to avoid disconnection or eviction.
Pinecrest-Queensway Community Health Centre, Ottawa - Richmond Rd, Social ServicesOttawa Administration 613-820-4922 ; Medical Clinic 613-820-2001 COVID-19 (20 April 2020): The three food banks supported by PQCHC continue to run on modified schedule and program. Services are accessed by appointment only and available to those people living in t ...
Prescott and Russell. Social Services, L'Orignal Office, Ontario WorksL'Orignal 613-675-4642 Financial and employment assistance to people in temporary financial need * Ontario Works can help pay for basic needs such as food, housing costs, prescription drugs, etc.
Prescott and Russell. Social Services, L'Orignal Office, Housing Assistance FundsL'Orignal 613-675-4642 ext 6121 COVID-19 (April 27, 2020): Program running remotely * clients can call or email to apply Fund that aims to assist low-income residents to obtain and retain their housing and to assist those at risk o ...
Prescott and Russell. Social Services, L'Orignal Office, LEAP Emergency Financial AssistanceL'Orignal Hydro One Customers Toll Free 1-855-487-5327 COVID-19 (April 27, 2020): Program running remotely * clients can call or email to apply Access centre to apply for LEAP (Low-Income Energy Assistance Program) one-time emergency financial assistance ...
Prescott and Russell. Social Services, Rockland Office, Ontario WorksRockland 613-446-2020 Provides financial and employment assistance to people in temporary financial need. Can help pay for basic needs such as food, housing costs, prescription drugs, etc.
Prince Edward-Lennox & Addington. Social Services, Napanee - Advance Ave, Community Homelessness Prevention InitiativeNapanee 613-354-0957 COVID-19 (April 24, 2020): Program still running * assistance by telephone only Helps low income individuals and families who are homeless or at risk of homelessness and/or who require immediate and ...
Quinte West, Trenton, Water and WastewaterTrenton 613-392-2841 ext 4453 or 4451 Water and Wastewater Services is responsible for the operation and maintenance of all the municipal water and wastewater facilities, including water treatment plants, the water distribution systems, w ...
Rideau St. Lawrence DistributionPrescott Prescott office 613-925-3851 ; Westport office 613-273-2191 ; South Dundas office 613-543-2053 Electricity distributor serving about 6,000 customers * owned by four municipalities * Westport office: 30 Bedford St, P.O.Box 68, Westport, ON K0G 1X0 * South Dundas Office: 6 Fifth St, P.O.Box 818, ...
Rideau-Rockcliffe Community Resource Centre, Ottawa - Carson's Rd, Carson Community HouseOttawa 613-314-6031 ; 613-745-0073 Services and activities to the residents of the Carson area such as: homework club (HWC) * after school programs (ASP) * youth groups * sports activities * volunteer programs * crisis intervention * r ...
Salvation Army (The), Kingston - Patrick St, Community and Family ServicesKingston 613-548-4411 COVID-19 (15 Apr 2020): Food pantry services have been moved from individual pantry shopping to pre-bagged food. Call for more information at 613 548-4411. Access to community support * Emergency ass ...
Salvation Army (The), Kemptville, Community and Family ServicesKemptville Administration 613-258-3583 ; store 613-258-0111 COVID-19 (15 Apr 2020): Due to COVID19, thrift store and church services are closed until further notice. Food bank and family services remain open but by appointment only; clients can call to make a ...
Salvation Army (The), Napanee - 135 Mill St, Community & Family ServicesNapanee 613-354-7633 COVID-19 (23 Apr 2020) call the Food Bank Office at 613-354-7633 to request service. Details regarding food pick up will be provided when you call. Access to community support * emergency assistance ...
Salvation Army (The), Ottawa - 171 George St, Booth Centre Ottawa - LEAP Emergency Financial AssistanceOttawa Contact Local Community Resource and Health Centres COVID-19 (27 April 2020) Call centre remains open with fewer staff, consumers may experience longer wait times. OEB will be posting details on the COVID-19 Energy Assistance Program (CEAP) once the d ...
Salvation Army (The), Perth - Wilson St W, Community and Family ServicesPerth 613-267-6260 COVID-19 (16 Apr 2020): Community & Family Services will remain open. However, clients are asked to call or email for an appointment as no drop-ins will be admitted to either the Perth or Smiths Fall ...
Society of Saint Vincent de Paul, Ottawa - Mailing Address, Ottawa Central CouncilOttawa Leave a message 613-241-1225 COVID-19 (1 June 2020): Intake now handled by telephone and a form will be sent to the client for financial eligibility check. Then, a volunteer will deliver a grocery voucher to the client's home. G ...
Southern Frontenac Community Services Corporation, Sydenham - Stagecoach Rd, Seniors and Community Support Services – Family ServicesSydenham 613-376-6477 COVID-19 (15 Apr 2020): the food bank is open, all other programs are closed until further notice. Call 613-376-6477 ext 203 to make an appointment. Family Services include: * Coordinated Access * Hy ...
The Employment + Education Centre, Financial Coaching Service - LEAP Emergency Financial AssistanceBrockville 613-498-2111 ; Hydro One Customers Toll Free 1-855-487-5327 COVID-19 (10 Apr 2020): Offices are physically closed to the public until further notice. Staff will continue to support clients via telephone, email, skype and other electronic means. Access agency ...
The Employment + Education Centre, Financial Coaching Service - Winter Warmth FundBrockville 613-498-2111 COVID-19 (10 Apr 2020): Offices are physically closed to the public until further notice. Staff will continue to support clients via telephone, email, skype and other electronic means. Access centre ...
The Table Community Food Centre, LEAP Emergency Financial AssistancePerth 613-267-6428 ext 29 COVID-19 (27 April 2020) Modified program hours with access to the building limited tto staff and volunteers, clients are asked to call 613-267-6428 ext 29 or email advocacy@thetablecfc.org. This inf ...
United Way/Centraide of Stormont, Dundas & Glengarry, Cornwall, LEAP Emergency Financial AssistanceCornwall 613-932-2051 Access centre to apply for LEAP (Low-Income Energy Assistance Program), a one-time emergency financial assistance program * maximum grant is $500 per fuel per household per year; grant is credited dir ...
Utilities KingstonKingston All inquiries 613-546-0000 COVID-19 (31 Mar 2020): Utilities Kingston is implementing a number of measures to help clients during COVID19. The conservation rate for water bills has been extended. In many instances payment perio ...
Western Ottawa Community Resource Centre, Constance Bay Centre, West Carleton Community Support ServicesWest Carleton 613-591-3686 Community services for rural residents Support services include: * low-cost transportation coordination * Meals on Wheels delivery * local volunteer opportunities * home maintenance * information and ...
Western Ottawa Community Resource Centre, Fitzroy Harbour Centre, West Carleton Community Support ServicesFitzroy Harbour 613-591-3686 Community services for rural residents Support services include: * low-cost transportation coordination * Meals on Wheels delivery * local volunteer opportunities * home maintenance * information and ...