[ Browse by Service Category : Consumer Assistance and Protection : Sub-Topics of Consumer Complaints (63) ]

Adult Residential Facility Complaints

Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.

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Advertising Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding unfair, false or misleading advertising of consumer products or services on radio or television, in printed ads or in verbal sales presentations.

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Airline Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the safety of air travel or the business practices of airlines.

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Automobile Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the companies that manufacture, sell, service or repair automobiles.

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Banking Institution Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, unethical or improper conduct of personnel or other inappropriate business practices of national or provincial banks or chartered commercial banks. Included are complaints regarding errors in computing interest, late charges or impounds, improper foreclosures on real estate loans, failure to meet loan commitments, noncompliance with the terms of the contract loan agreement or other similar problems.

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Cell Phone Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding companies that manufacture, sell, service or repair cellular telephone equipment.

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Charitable Organization Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, fund raising practices, use of contributions (how much money actually goes to the charity's clients or what the funds are used to support), unethical or improper conduct of personnel or other inappropriate business practices of registered charities and other nonprofit organizations that solicit funds from the public.

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Correctional Facility Complaints

Programs that accept and, where possible, attempt to resolve complaints about jails, prisons or other correctional facilities which may focus on treatment by correctional facility staff, policies regarding contact with family, friends or other supportive people outside, working or living conditions, food and other necessities or other problems associated with confinement.

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Drug Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the effectiveness, packaging, labeling, safety, advertising or other problem with prescription or over-the-counter drugs or problems relating to substitution of counterfeit or adulterated drugs for the genuine product.

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Finance Company Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding excessive charges, violations of truth in lending laws, deceptive advertising, unethical or improper conduct of personnel or other inappropriate business practices of finance companies, including payday lenders, that supply credit for the purchase of consumer goods and services and/or grant small loans directly to consumers, usually at a relatively high rate of interest.

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Food Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the purity, safety, wholesomeness, packaging, weighing, labeling or other problems with meat, poultry, fish, eggs, dairy products, produce, packaged foodstuffs or other food products. Included are complaints regarding food contamination, discolouration or adulteration; pesticide residues; false grading or marking; misbranding; content or quantity labeling errors; or other deceptive packaging or labeling practices. Also included are programs that accept and manage complaints about pet food and animal feed.

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General Consumer Complaints

Programs such as local consumer complaints offices that respond to a range of consumer issues rather than specializing in handling a particular type of complaint. These programs register complaints by consumers and, when possible, attempt to find a satisfactory resolution.

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Government Complaints/Government Ombudsman Offices

Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, provincial or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.

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Highway Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding road and highway operations including problems related to access, safety, construction and maintenance, traffic congestion, commuter lanes, tolls, environmental or economic impacts or other similar issues.

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Housing Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding improper, unethical or illegal practices in the provision of housing.

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Insurance Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, services, unethical or improper conduct of personnel or other inappropriate business practices of companies that sell insurance or settle insurance claims.

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Internet Service Provider Complaints

Programs that provide assistance for consumers who want to register complaints regarding the availability, security measures, incompetence, negligence, quality of service, excessive fees, misrepresentation, fraud, unprofessional conduct or other inappropriate business practices of internet service providers.

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Judge Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the incompetence, negligence, unprofessional or unethical conduct or other practices of judges.

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Law Enforcement Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, incompetence, availability, unethical or improper conduct of peace officers or other law enforcement officials, or other problems with law enforcement agencies.

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Lawyer Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence, negligence, quality of service, excessive fees, fraud, misrepresentation, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice the law.

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Postal Service Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding unordered merchandise; unsolicited or harmful mail; pornographic materials received through the mail; mail tampering, loss, damage or theft; late or delayed mail deliveries; unethical or improper conduct of personnel; or other illegal or inappropriate business practices of post offices or private mail carriers.

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Practitioner Complaints

Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.

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Radio Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding companies that manufacture, sell, service or repair radios or handle radio programming.

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Rail Transportation System Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the safety of rail travel or the business or operating practices of rail transportation companies including those that provide local and long distance rail passenger and shipping services, streetcar services, rail-connected trolley services, metro rail services, monorail services, subway system services and elevated railway services.

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Realtor Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, violation of truth in real estate laws, misrepresentation, fraud, unethical or improper conduct of personnel or other inappropriate business practices of real estate companies.

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Restaurant Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness, truth in menu, unethical or improper conduct of personnel or other inappropriate business practices of eating establishments.

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Television Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding companies that manufacture, sell, service or repair television sets or handle the programming for regular, cable or satellite television.

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Travel Agent Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the services, excessive fees, misrepresentation, fraud, unethical or improper conduct of personnel or other inappropriate business practices of travel agents and promoters.

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Utility Service Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the rates, services, equipment, unethical or improper conduct of personnel or other inappropriate business practices of companies that provide electricity, water, natural gas or telephone services.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


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