Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, provincial or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
Programs that attempt to influence the introduction or review of pending bills, ordinances or administrative rulings with the objective of having an impact on the passage or defeat of such legislation or its content.
Organizations that support basic changes in government policy, the way government is organized and/or the way government services are financed and delivered. Included are groups that support health care reform, drug policy reform, campaign finance reform, immigration policy reform, welfare reform, tax reform, term limits for elected officials and other similar initiatives.
The offices of individuals who have been appointed or elected to a city, county, provincial or federal public office for a specified tenure and who are thereby in a position to exercise that portion of the sovereign functions of government that are conferred on that office by the constitution or the legislature.
Programs that provide information about government offices and services that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. In some cases, assistance is available to help identify and locate an appropriate office.
Programs that encourage citizens to participate in the political process by providing opportunities for political involvement, access to public officials or information that is necessary to make informed decisions at the ballot box.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.