Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, provincial or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
Organizations that support basic changes in government policy, the way government is organized and/or the way government services are financed and delivered. Included are groups that support health care reform, drug policy reform, campaign finance reform, immigration policy reform, welfare reform, tax reform, term limits for elected officials and other similar initiatives.
Programs that provide information about government offices and services that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. In some cases, assistance is available to help identify and locate an appropriate office.
Associations whose members are representatives of government at all levels who have affiliated for the purpose of working together to discuss, study and resolve the problems they have in common and promote the general welfare of the jurisdictions they represent. Government associations provide advocacy, training, publications, research and other services for their members; offer a forum for discussion and problem-solving; enable members to speak with a single voice on local, regional, provincial or national policy; alert members to emerging social, economic and political trends; promote leadership; share innovations and best practices; provide management and technical assistance services; offer cost savings through aggregated purchases of insurance, energy or other resources; and provide other forms of support that meet the needs of their members.
Programs that encourage citizens to participate in the political process by providing opportunities for political involvement, access to public officials or information that is necessary to make informed decisions at the ballot box.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.