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Banking Institution Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, unethical or improper conduct of personnel or other inappropriate business practices of national or provincial banks or chartered commercial banks. Included are complaints regarding errors in computing interest, late charges or impounds, improper foreclosures on real estate loans, failure to meet loan commitments, noncompliance with the terms of the contract loan agreement or other similar problems.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


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