Ontario. Ministry of Health and Long-Term Care

Site: No physical address

Service: Long-Term Care ACTION Line

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Names
Alternate Name Ligne ACTION des Soins de longue durée ; LTC Action Line
Location & Accessibility
Located In Community Toronto Downtown Central
Physical Access Not Applicable
Description and Services
Description (Service) A toll-free government service concerning long-term care homes and Local Health Integration Networks (LHINs) in Ontario * handles concerns and registers complaints about long-term care homes and LHIN * initial calls are answered by ACTION Line staff  * callers can also have their complaints forwarded to an Independent Complaints Facilitators (ICF)
Areas Served Ontario
Boundaries Ontario
Eligibility People with concerns or complaints about an Ontario long-term care home or about a LHIN
Application Call
Languages English ; French
Fees Free
Service Categories Adult Residential Facility Complaints ; Long Term Care Ombudsman Programs ; Provincial/Territorial Government Information Services ~ Long Term Care Issues
Contact Information
Office Phone Outside Ontario: 416-326-6777
Toll Free Phone 1-866-876-7658
TTY Phone 1-800-387-5559
Outside Ontario: 416-327-4282
Website www.health.gov.on.ca/en/common/system/services/lhin/ltc_actionline.aspx
Other Details
Established 2004
Funding Provincial - MHLTC

Agency Overview


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