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Alternate Name CV19 ; OCR ; Ottawa. City Operations ; OW
Former Name Ontario Works Services - Social Service Centres
Location & Accessibility
Located In Community Ottawa
Address & Map
Beacon Hill Shopping Centre
2339 Ogilvie Rd
Ottawa, ON K1J 8M6
View Google Map
Intersection Ogilvie Rd and Eastvale Dr
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Unknown
Parking Free parking
Description and Services
Description (Service) COVID-19 (3 Jun 2020): Due to COVID 19, clients do not need to drop off income reporting statements or other documents * clients must keep documents to give to their worker at a later time * clients can also take a picture and email it to their case worker * Ontario Works clients can go online at to get payment information, report income or make a change of address * for help to register, clients can call the InfoLine at 1-888-999-6130 or contact their case worker

Access to Employment and Social Services offices:

* All four Employment and Social Service offices, will be temporarily closed to the public, to support with physical distancing and prevent the spread of COVID 19 * staff are available to help residents by phone and email

To make an application for financial assistance:
* go to to start an online application, or call 3-1-1 and select 4 for Social Services, then 3

Residents already on Ontario Works and the Ontario Disability Support Program (ODSP) can call their case workers with questions or to ask for help

Ontario Works clients can also call 3-1-1, select 4, then 2 to speak to an agent

Financial and employment assistance to people in temporary financial need * can help pay for basic needs such as food, housing costs, certain furniture (beds (one every five years based on need), cribs, high chairs (one per family based on need) and a stove or fridge where not provided by landlord) and prescription drugs
Hours COVID-19 Mon-Fri 8 am-4:30 pm
Areas Served Ottawa (City of)
Eligibility Ages: 16 year(s) and up 
Individuals of 16 years and older * eligibility is based on family size, income, assets and housing costs
Application There are two parts to the application, an online or telephone application followed by an intake appointment at one of the Employment and Social Services offices * to find the nearest one, click here

* to apply online, visit
* to apply by phone, call 3-1-1 press 1 for English and 4 for Social Services, then option 3
* applicants can also view an Ontario Works Information Video at in English, French, Arabic, Spanish and Somali
* Interactive Voice Response (IVR) 1-800-808-2268 — automated information and payment details, payment history, file status, etc.
*Sign up for MyBenefits at to report changes or get information about your Ontario Works or Ontario Disability Support Program case.
Languages English ; French
Fees None
Service Categories Job Information ~ Social Assistance Recipients ; Job Search Resource Centres ~ Social Assistance Recipients ; Job Search/Placement ~ Social Assistance Recipients ; Prejob Guidance ~ Social Assistance Recipients ; Provincial/Territorial Social Assistance Programs Applications ; Welfare to Work Programs
Contact Information
Office Phone 3-1-1 ; select 1 for English or 2 for French ; then option 4 for Social Services, then option 3
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
Primary Contact Shanna Burns, Program Support Clerk; Phone: 613-580-2424 ext 20801; Email:
Primary Executive Clara Friere, Director, Employment and Financial Assistance
Other Details
Funding City / Town ; Provincial
Resources Website
Accreditation No

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