211 Disaster Information

Site: Clarence-Rockland

Service: Flooding - Clarence-Rockland - April 19th 2019

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Names
Alternate Name 2019 Flood ; Flood 2019
Notes
Public Comments The city of Clarence-Rockland has declared a state of emergency on April 26 at 11 am.
Location & Accessibility
Located In Community Clarence-Rockland
Description and Services
Description (Service) Last updated on May 18th at 11:45 am

Disaster event --- Flooding in Clarence-Rockland Region.

Latest news:
* Sandbagging activity has ceased for the time being.
* Residents are urged to keep sand bag walls on their property until further notice.
* Some addresses were warned that storm and sanitary sewers are reaching capacity, which may cause water infiltration in basements or a sewer back-up through floor drains. People who are affected should inform the City by writing to info@clarence-rockland.com or by calling 613-446-6022
* Clarence-Rockland has adopted a clean-up plan at a May 10th special meeting - details will be public shortly.

Red Cross Registrations: affected residents should click here to register online or call 1-800-863-6582 to speak to a Red Cross representative from Monday to Sunday 9 am to 9 pm EST.

Emergency Shelters: the Clarence Creek arena (418 Lemay St, second floor, Clarence Creek) is available * residents should call 211 to be transferred to the City staff person on call * the shelter is fully accessible

Evacuations: Homes that have hydro and gas cut off are asked to evacuate * evacuations have also been recommended on Clarence Point Island in addition to anyone whose house is being cut off by water.

Municipal press releases will be available on the City's website or on their Facebook page * information on emergency preparedness is available on the City's website

Water level information: Ottawa River Regulation Planning Board

Electricity Concerns: affected homeowners can contact Hydro One at 1-800-434-1235 if water rises above their electrical outlets, baseboard heaters or furnace to have power disconnected to their home * if downed power lines occur in flooded areas where there are people, call 9-1-1 * for more details, visit the Electrical Safety Authority's website

Electricity reconnection: customers in flood affected areas should hire a licensed electrical contractor to assess and repair any water damage to your home’s electrical systems (list of licensed electrical contractors can be found at www.findacontractor.esasafe.com). Homeowners should ask their contractor for a copy of the ESA Certificate of Inspection for record keeping and insurance. The licensed electrical contractor will then file a permit with the Electrical Safety Authority (ESA) who will determine if it is safe to have Hydro One restore power. * Hydro One is waiving all connection fees along with delivery fees for the disconnection period.

Road closures: visit http://municipal511.ca for road closure information * all local ferries are currently closed.

Information for affected residents:
* Residents should drain water from the sink, or take showers if their septic system is not submerged in flood water. To support residents, porta-potties are available at affected sites.
* Affected residents can drop by the Rockland YMCA (1525 Du Parc Ave, Rockland, ON K4K 1C3) to take a shower * hours are Mon-Sat 6 am-11 pm and Sun 8 am-6 pm. Valid piece of ID required.
* Sand bags are available at the Jean-Marc Lalonde Arena parking lot located at 1450, Du Parc Avenue, Rockland, ON or at affected sites
* Residents on well water are encouraged not to drink or use their well water * for more information, visit the Eastern Ontario Health Unit's page: Guidance for Well Owners During and After a Flood * well water testing kits are available at the Health Unit (229, Laurier St, Suite 200, Rockland) * bottled water is available at the Jean Marc Lalonde Arena
* For tetanus vaccines/information on vaccines, contact the Eastern Ontario Health Unit at 613-446-1400

Important numbers:
* Clarence Rockland's Town Hall: 613-446-6022 * after-hours emergencies 613-248-9809

Support services:
* Hawkesbury and District General Hospital's Mental Health and Addictions services offering psychological support at 1-844-304-1414: anyone experiencing stress, anxiety, anger, and fear can call * available Mon, Tue, Fri 8:30 am-5 pm * Wed-Thu 8:30 am-8 pm
* 24 hour crisis line: 1-866-996-0991
* Valoris is offering lunches for children of affected families upon their return to school * clothes, furniture, and emergency funds also available to cover children's basic needs * call 1-800-675-6168 to apply

Volunteering Opportunities:
* There are currently no volunteer opportunities. See the Rockland FLOOD Relief 2017/2019 page for details and/or updates: https://www.facebook.com/Rockland-FLOOD-Relief-2017-284174432037515/

Donations:
* Donations can be made to the Canadian Red Cross for 2019 flood relief efforts
* Donations to volunteer-managed gas fund accepted through e-transfer at rocklandfloodrelief@gmail.com or in person at TD Bank. Details on the Rockland Flood Relief Facebook page.
* Parent's Your Independent Grocer is accepting monetary donations (in person, using cash or machine at the register) * the money will be used to purchase food and water for the volunteers or affected residents

Disaster Recovery Information:

Disaster Recovery Assistance for Ontarians: activated for Clarence-Rockland * for more information, click here * deadline to apply is September 4th, 2019
Areas Served Clarence-Rockland
Languages English ; French
Service Categories Disaster Equipment and Supplies ; Disaster Recovery Services ; Disaster Related Shelter Services ; Evacuation Information ; General Disaster Information ; Volunteer Opportunities
Contact Information
Office Phone 24 hrs 2-1-1 or 613-761-9076
Toll Free Phone 1-877-761-9076
TTY Phone Mon-Fri 7 am-7 pm 1-866-540-0565
Fax 613-761-9077
E-Mail info@cominfo-ottawa.org
Website cominfo-ottawa.org
Social Media Facebook Twitter
Primary Contact Julie Demers, Data Coordinator; Phone: 613-683-5400 ext 5509; Email: julie.demers@cominfo-ottawa.org

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