Canada. Global Affairs Canada

Site: Ottawa - Consular Affairs Bureau

Service: Emergency Watch and Response Centre

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Names
Alternate Name Request emergency assistance
Location & Accessibility
Located In Community Ottawa
Address & Map
Consular Affairs Bureau
125 Sussex Dr
Ottawa, ON K1A 0G2
 
View Google Map
Intersection King Edward Ave and Sussex Dr
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) Service for Canadian citizens in need of emergency consular assistance while abroad or emergency assistance regarding travel outside Canada * does not offer information concerning immigration, permanent residence, or visas 
 
Information and resources to assist individuals to manage emergency or crisis situations that may arise while abroad, including on: 
* arrest and detention 
* child welfare, abduction and custody issues 
* death abroad 
* financial assistance 
* forced marriage 
* hijacking, hostage takings and kidnappings 
* large-scale emergencies abroad 
* lost or stolen belongings abroad 
* missing persons 
* passport security 
* physical assault 
* sexual assault 
* sickness or injury
Hours Mon-Sun 24 hours
Areas Served Canada
Eligibility No restrictions
Application Call, e-mail or fill out the contact form at https://travel.gc.ca/assistance/emergency-assistance/emergency-contact-form * information is available on the website * if the telephone line is experiencing a high volume of calls, callers may be asked to leave a message and the call will be returned as soon as possible
Languages English ; French
Fees Service - for some services
Service Categories Emergency Preparedness and Response Planning ~ Federal Government Information Lines ; Federal Government Departments ; Human Trafficking Prevention ; International Travel Advisories
Contact Information
Office Phone Within Canada 613-996-8885 * visit webpage for information on numbers outside of Canada * assistance by SMS/Text Message 613-209-1233
Toll Free Phone Within Canada and the United States 1-800-387-3124 * Emergency passport services within Canada only 1-800-567-6868
TTY Phone 613-944-1310 * toll free within Canada and the United States 1-800-394-3472
E-Mail sos@international.gc.ca
Website travel.gc.ca/assistance/emergency-assistance
Other Details
Funding Federal
Resources Website

Agency Overview


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