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Print Version (New Window)| Record #: OCR3041 | Last Full Update: 02 Mar 2020 |
| Names | |
|---|---|
| Alternate Name | Department of Patient Advocacy ; OCR ; The Ottawa Hospital |
| Location & Accessibility | |
| Located In Community | Ottawa |
| Address & Map | |
| Mailing Address | Box 133 The Ottawa Hospital Civic Campus 1053 Carling Ave Ottawa, ON K1Y 4E9 |
| Physical Access | Not Applicable |
| Description and Services | |
| Description (Service) | Service managing patient inquiries, feedback and complaints * facilitates resolution of patient and family concerns * proactively supports the identification, analysis and mitigation of potential risks for patients * provides expertise, support and guidance through review of adverse events and critical incidents * promotes and practices evidence-based decision-making * team made up of professionals from various health care backgrounds with a wide range of skills and expertise * respect, compassion and fairness |
| Hours | Mon-Fri 8 am-4 pm |
| Areas Served | Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties |
| Eligibility | No restrictions |
| Application | Call or send an email |
| Languages | English ; French - Designated Agency under the French Language Services Act |
| Fees | Service - Covered by the Ontario Health Card |
| Service Categories | Hospital Based Patient Advocate Offices ; Patient Rights Assistance |
| Waiting List | No |
| Contact Information | |
| Office Phone | 613-798-5555 ext 13377 |
| TTY Phone | 613-761-4024 |
| Fax | 613-761-5469 |
| prelations@toh.on.ca | |
| Website | https://www.ottawahospital.on.ca/en/patients-visitors/patient-relations/ |
| Social Media |    |
| Other Details | |
| Established | Amalgamation of 3 hospitals in 1998 |
| Funding | Provincial - Ministry of Health * Ministry of Long-Term Care ; Donations - Charitable Registration Number: 869042747 RR0001 (Ottawa Hospital Foundation) |
| Elections | The Board of Governors is elected. |
| Print Material | Pamphlets |
| Resources | Website, medical library, documentation on a variety of health issues |
| Accreditation | Yes * by Accreditation Canada |