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Matthew House Ottawa: Refugee Services & Furniture Bank

Site: Ottawa - Legget Dr

Service: Furniture Bank

Alternate Name CV19 ; Furniture Bank Program of Matthew House Refugee Services (Ottawa) Inc ; Matthew House Ottawa ; OCR
Former Name Furniture Bank of Ottawa (2012) ; Furniture Bank Program of Ottawa (2014) ; Matthew House Ottawa: Furniture Bank
Location & Accessibility
Site Location Across Wendy's parking lot
Located In Community Ottawa
Address & Map
Kanata Research Park
340 Legget Dr, Door 53
Ottawa, ON K2K 1Y6
View Google Map
Intersection Carling Ave and March Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Partially Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (6 May 2020): This agency has re-opened a pared-down version of their furniture bank operations with physically-distanced pickups and deliveries. Employees select essentials, so their warehouse remains closed to the public. Visit the blog for more information.

Provides donated furniture and household items to clients referred by community agencies and support groups throughout the city * list of referring partners available online * furniture delivery available at a fee
Hours Mon 10 am-3:30pm * Wed, Fri 12 noon-4 pm * last Saturday per month Sat 10 am-2 pm (call a day before for Saturday donation drop offs) * client shopping by appointment only
Areas Served Ottawa (City of)
Eligibility People in need referred by a service provider partner, including refugees, people transitioning from institutions, half-way houses, shelters, and others who have lost their possessions
Application To receive goods: a referral from a partnering Ottawa area social service or religious institution is required * service providers must go online and submit an application for furniture * furniture must be removed on the appointment day or within two shopping days from the appointment * delivery options are indoor to main level of home or curbside where those receiving furniture are responsible for moving it into their home

To donate furniture: visit our website for a list of items and pickup information * pick up fees and drop off hours also available on website

To apply to volunteer as a furniture mover, client service representative, receptionist or driver, please send an email to the Volunteer Coordinator
Languages English
Fees Service - furniture delivery flat rate ; Method(s) of Payment Accepted - cash, pre-paid, cheque
Service Categories Donation Pickups ; Furniture ; Household Goods Donation Programs
Waiting List Yes, on average 1.5 months
Contact Information
Office Phone 613-591-6681
Primary Contact David Botha, Program Director; Email:
Volunteer Coordinator Volunteer Coordinator; Email:
Other Details
Funding Donations - Charitable Registration Number: 822991667 RR0001 ; Donations of lightly used household furnishings
Elections The Board of Directors is elected
Resources Website * delivery truck * storage unit
Accreditation No

Agency Overview

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