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Youth Services Bureau of Ottawa

Site: Ottawa - Queensview Dr

Service: Crisis Chat Service

Alternate Name Child, Youth and Family Crisis Line for Eastern Ontario ; CV19 ; OCR
Public Comments Hours are Thu-Sun 4 pm-10 pm until January 3rd, 2019.
Location & Accessibility
Located In Community Ottawa
Address & Map
2675 Queensview Dr
Ottawa, ON K2B 8K2
View Google Map
Intersection Greenbank Rd and 417 Hwy
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (27 April 2020) The Crisis Chat line remains open. For additional information, visit the YSB Facebook page.

Online chat services for youth experiencing a crisis * supportive listening * immediate counselling * information on resources and service providers * referrals to child and youth service providers
Hours COVID-19 -- Mon-Sun 24 hours
Areas Served Ottawa (City of) ; Prescott and Russell United Counties ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility Ages: 18 year(s) and under 
Youth 18 years and under experiencing a crisis or their family members
Application Acess the chat service online
Languages English ; French - Designated Agency under the French Language Services Act
Fees None
Service Categories Internet Based Crisis Intervention ~ Youth
Contact Information
Office Phone Administration 613-729-1000
Crisis Phone 613-260-2360 ; 1-877-377-7775
Social Media Facebook Instagram Twitter YouTube
Primary Contact Suzanne Fraser, Director, Communications
Alternate Contact Communications Manager
Primary Executive Joanne Lowe, Executive Director; Email:
Other Details
Established 1960
Funding City / Town ; Provincial - Ministry of Children and Youth Services * Ministry of Health and Long-Term Care * Ministry of Advanced Education and Skills Development ; Federal ; Donations - Charitable Registration Number 108228545 RR0001 ; United Way
Elections The Board of Directors is elected.
Resources Website
Accreditation Yes, by Canadian Centre for Accreditation

Agency Overview

Locations for this Service

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