Office of the Ombudsman at Canada Post

Site: Mailing Address

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Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa (City of), ON
 
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Mailing Address PO Box 90026 
Ottawa, ON K1V 1J8
Physical Access Not Applicable
Description and Services
Description (Service) Final appeal authority in the complaint resolution process at Canada Post * independently investigates appeals in an unbiased and confidential manner 
 
Some examples of complaints reviewed by the ombudsman are: reliability and quality of mail delivery * lost or damaged mailing * delivery delays * lack of signature / scanning upon delivery * poor service (delivery agent, retail transaction, customer service representative, etc.) * access to your mail * postage refunds * insurance coverage * change of address service
Hours Administration Mon-Fri 8 am-5 pm
Areas Served Canada
Eligibility Canada Post customers
Application Individuals must first attempt to resolve their complaints with Canada Post Customer Service by calling 1-866-607-6301 or by submitting a demand online at https://www.canadapost.ca/web/en/pages/support/default.page. A Customer Service agent will attempt to resolve the complaint and provide clients with a ticket number referencing the complaint.

To submit an appeal with the ombudsman, clients must use the online form or download the appeal form from the website and submit it by mail or fax. Clients must provide their ticket number from Canada Post.
Languages English ; French
Fees None
Service Categories Government Complaints/Government Ombudsman Offices ; Postal Service Complaints
Contact Information
Office Phone Toll free 1-800-204-4198
Fax Toll free 1-800-204-4193
Website www.canadapost.ca/cpo/mc/aboutus/ombudsman/default.jsf?LOCALE=en
Primary Executive Nabil R. Allaf, Ombudsman
Other Details
Funding Federal
Resources Website

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