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Champlain Local Health Integration Network

Site: Gloucester

Service: Placement Services

Alternate Name CASC ; Home Care / Placement Coordination ; OCR ; RLISS
Former Name Ottawa Community Care Access Centre (01 01 2007)
Public Comments Fraudulent Automated Calls to Patients: some home care patients have received fraudulent automated telephone calls informing them they would be discharged from home and community care services, but giving them the choice to purchase additional services. To report suspicious calls or e-mails, send an email to or call 613-747-6784 or 1-866-902-5446. For more information, click here
Location & Accessibility
Located In Community Gloucester
Address & Map
4200 Labelle St, Suite 100
Ottawa, ON K1J 1J8
View Google Map
Intersection Cyrville Rd and Ogilvie Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Coordinates all admissions into long-term care homes (including short-stay and respite care beds) and into complex continuing care (chronic care) facilities across Champlain * refers placement applications and assists in the coordination of admissions of long-term care facilities in other regions of Ontario 
Information regarding: retirement homes * community support services and programs
Hours Mon-Sun 8 am-8 pm
Areas Served Lanark County ; Leeds and Grenville United Counties ; Ottawa (City of) ; Prescott and Russell United Counties ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Boundaries The boundaries for the Champlain CCAC are the same as those of the Champlain LHIN which include Renfrew County * the City of Ottawa * Prescott and Russell * Stormont, Dundas and Glengarry * North Grenville * four parts of North Lanark (Beckwith, Carleton Place, Mississippi Mills, and Lanark Highlands).
Eligibility Referrals for placement services are accepted from institutions, agencies, physicians, hospitals, individuals in the community * Professional staff visit, counsel and assess referred persons and determine if they meet the eligibility criteria for placement/admission to a long-term care facility
Application Individuals can phone directly or they can be referred by family, friends or another professional
Languages English ; French
Fees Service ; Placement is free. The basic accommodations rates are set by the Ministry of Health and Long-Term Care and some subsidies are available. There is a cost for long-term or respite care in a long-term care facility bed and a cost for a complex continuing care hospital bed as well.
Service Categories Adult Out of Home Respite Care ; Children's Out of Home Respite Care ; Housing Search Assistance ; Long Term Care Coordination Centres ; Nursing Facility Referrals ; Respite Care Registries ; Specialized Information and Referral ~ Older Adult/Aging Issues
Waiting List Each long-term care home has a different waiting list. Some are as short as a few days and others, up to 2 years. The amount of time may vary depending on the level of care needed, the kind of accommodation requested and whether this is a crisis admission.
Contact Information
Office Phone 310-2222
Toll Free Phone 1-800-538-0520
Social Media LinkedIn Twitter YouTube
Primary Executive Catherine Butler, Interim Chief Executive Officer
Other Details
Established 1997
Funding Provincial - Ministry of Health and Long-Term Care
Print Material Pamphlets * community report
Resources Website
Accreditation No

Agency Overview

Locations for this Service

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