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Commission for Complaints for Telecom-television Services

Alternate Name CCTS ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa, ON
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Mailing Address PO Box 56067 
Minto Place RO 
Ottawa, ON K1R 7Z1
Physical Access Not Accessible
Description and Services
Description (Service) National and independent organization dedicated to resolving customer complaints about telecommunications and television services fairly * situations include billing errors, contract disputes, poor service quality and credit reporting activities
Hours Mon-Fri 9 am-8 pm
Areas Served Canada
Eligibility No restrictions
Application Customers must have already tried to resolve their disputes directly with their service providers * If the matter remains unresolved, customers can then file a complaint with the CCTS
Languages English ; French
Fees None - No charge for the customer
Service Categories Television Complaints
Contact Information
Office Phone Toll free 1-888-221-1687
TTY Phone Toll free 1-877-782-2924
Fax Toll free 1-877-782-2384
Social Media Facebook LinkedIn Twitter
Primary Contact Monette Gauvreau, Communications Officer; Phone: 613-688-3283; Fax: 613-688-4751; Email:
Other Details
Established 2007
Resources Website
Accreditation No

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