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People, Words & Change

Alternate Name LBS ; Literacy and Basic Skills ; MTLSD ; OCR ; People, Words & Change ; PWC
Location & Accessibility
Located In Community Ottawa
Address & Map
Heartwood House
404 McArthur Ave
Ottawa, ON K1K 1G8
View Google Map
Intersection St Laurent Blvd and Montreal Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free occasional parking on the street
Description and Services
Description (Service) Literacy and Basic Skills
Literacy and basic skills training, including numeracy, digital, communication and interpersonal skills * helps learners prepare for employment, apprenticeship, secondary-school credit, post-secondary education and greater independence

Provides free one-on-one tutoring * Volunteer tutors meet with their learners once a week for two hours at a mutually convenient time and place such as a branch of the Ottawa Public Library. Volunteer tutors are required to attend an orientation session and participate in training workshops several times a year. Learning materials and ongoing tutoring support provided.
Hours Mon-Thu 9 am-5 pm, Fri 9 am-12 noon, Jan-Jun, Aug-Dec
Areas Served Ottawa (City of)
Eligibility Ages: 19 year(s) and up 
Primarily serves adult learners wanting to improve their literacy and numeracy skills to achieve goals of further education and training, employment or increased independence * must have facility in English and literacy skills below Grade 12 of the Ontario Curriculum * must have CLB 6 in listening and speaking if an ESL learner.
Application Call to arrange interview
Languages English
Fees None
Service Categories Adult Basic Education ; Adult Literacy Programs
Waiting List No
Contact Information
Office Phone 613-234-2494
Fax 613-241-4170
Social Media Facebook Instagram Twitter
Primary Contact Dee Sullivan, Executive Director; Email:
Alternate Contact Julie Oliveira, Education Counsellor
Primary Executive Dee Sullivan, Executive Director
Other Details
Established 1978
Funding Provincial - Ministry of Labour, Training and Skills Development ; Federal ; Donations - Charitable Registration Number: 131583783 RR0001
Elections The Board of Directors is elected.
Print Material Books
Resources Website
Accreditation No

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