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Ottawa. City Operations

Site: Ottawa - Constellation Dr - 8th Flr E

Service: Community and Social Services - Housing Services

Alternate Name Carling Family Shelter ; Community and Social Services Department - Housing Services ; CV19 ; Emergency Housing ; OCR ; Ottawa. City Operations ; Ottawa. Emergency Housing
Former Name Community and Protective Services, Housing, Residential and Support Services, Emergency Shelter Services (2009)
Location & Accessibility
Located In Community Ottawa
Address & Map
Mary Pitt Centre
100 Constellation Dr, 8th Flr E
Ottawa, ON K2G 6J8
View Google Map
Intersection Woodroffe Ave and Baseline Rd
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking in the visitor lot
Description and Services
Description (Service) COVID-19 (16 Jun 2020): The City continues to support residents experiencing homelessness or at risk of becoming homeless through emergency shelters, support services and outreach. Funding for homelessness programs continues. Some agencies are closed, but staff are available by phone. Agencies that are open have reduced staffing, are social distancing and are following strict hygiene procedures. There will be no evictions from social housing during this time. The Social Housing Registry continues to take calls from residents. People fleeing domestic violence can continue to apply for priority housing. Housing providers are checking in with vulnerable tenants over the phone.

Visit the City of Ottawa website for latest updates

Funds community agencies that, in turn, help people who experience homelessness and those at risk of becoming homeless through a system of services that ranges from preventing homelessness to helping people find permanent housing

Funded Programs:

Emergency Shelters: subsidizes permanent shelter spaces in one City-operated family shelter, eight community shelter providers and overflow facilities as needed * shelter operators provide a variety of services including meals, a place to sleep, and case management, including practical assistance * all clients are assessed and referred to the social and health services they need * each shelter has a housing support worker to help clients find long-term housing and settle into the community * no one who needs emergency shelter is turned away and other option are assessed to ensure no one is left without shelter

Support Services– Supported Housing: case management support workers assist clients with activities provided in their own homes through scheduled visits, such as life skills to support independent living * individuals live in scattered units across the city including units that are block-leased by the service provider

Support Services – Housing-Based Case Management: managers assist people who are unsheltered and/or in emergency shelters to find appropriate housing, learn relevant life skills, and promote an improved quality of life by facilitating timely access to community supports, thereby enhancing housing stability and supporting long-term housing retention

Outreach: funds a number of homelessness outreach teams whose functions include helping people who are on the street to access emergency shelters and to obtain housing, as well as supporting people experiencing homelessness by preventing or reducing potential harm and connecting them to health and social services
Hours Administration Mon-Fri 8 am-4 pm * Emergency Shelter Service Mon-Sun 24 hours
Areas Served Ottawa
Eligibility Homeless families, single men, single women, and youth
Application Contact by phone to request an application for social assistance and referral to a shelter (3-1-1) * during regular business hours, ongoing Ontario Works clients may contact their Case Coordinator directly for a referral * to get on the waiting list for the Social Housing Registry, call 613-526-2088
Languages English ; French
Fees None
Service Categories City Government Departments/Offices ~ Housing Issues ; Homeless Shelter ~ Families ; Housing Search Assistance ; Moving Expense Assistance ; Shelter Information Services
Waiting List No
Contact Information
Office Phone Non-Emergency Housing: 3-1-1, choose language and select option 4 for social services ; 613-580-2400 (outside the City of Ottawa)
Toll Free Phone 1-866-261-9799
After Hours Phone Emergency Shelter Services: 3-1-1, press 1 for English, and then option 7 
Fleeing abuse: 3-1-1, press 1 for English, and then option 7
TTY Phone 613-580-2401
Fax 613-580-2648
Primary Contact Shelley VanBuskirk, Director, Housing Services; Phone: 613-580-2424 ext 16366; Email:
Alternate Contact Lisa Goodfellow, Program Manager, Social Housing; Phone: 613-580-2424 ext 43240; Email:
Other Details
Established New City of Ottawa: 2000 * Program: 1999
Funding City / Town - City of Ottawa
Elections City council is elected
Resources Website
Accreditation No

Agency Overview

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