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Ottawa. City Operations

Site: Ottawa - Constellation Dr - 8th Flr E

Service: Community and Social Services - Housing Services

Alternate Name Carling Family Shelter ; CV19 ; Emergency Housing ; OCR ; Ottawa. City Operations ; Ottawa. Emergency Housing
Former Name Community and Protective Services, Housing, Residential and Support Services, Emergency Shelter Services (2009)
Location & Accessibility
Located In Community Ottawa
Address & Map
Mary Pitt Centre
100 Constellation Dr, 8th Flr E
Ottawa, ON K2G 6J8
View Google Map
Intersection Woodroffe Ave and Baseline Rd
Physical Access Fully Accessible
Description and Services
Description (Service) COVID-19 (27 Mar 2020): The City continues to support residents experiencing homelessness or at risk of becoming homeless through emergency shelters, support services and outreach. Funding for homelessness programs continues. Some agencies are closed, but staff are available by phone. Agencies that are open have reduced staffing, are social distancing and are following strict hygiene procedures. There will be no evictions from social housing during this time. The Social Housing Registry continues to take calls from residents. People fleeing domestic violence can continue to apply for priority housing. Housing providers are checking in with vulnerable tenants over the phone. See website for latest updates. 
Delivers and funds programs and human services to Ottawa residents in need of emergency shelter, subsidized housing, Ontario Renovates program, residential service homes (domiciliary hostels), homelessness programs, aid with moving expenses. Oversees social housing services. 
Provides emergency shelter in a supportive environment to homeless families and assistance in obtaining appropriate long-term affordable housing. Can offer referrals to appropriate emergency shelters for single, homeless individuals.
Hours Administration Mon-Fri 8:45 am-4 pm * Shelter Emergency Service Mon-Sun 24 hours
Areas Served Ottawa
Eligibility Homeless families
Application Contact by phone to request an application for social assistance and referral to a shelter (3-1-1). During regular business hours, ongoing Ontario Works clients may contact their Case Coordinator directly for a referral. 
To get on the waiting list for the Social Housing Registry, call 613-526-2088.
Languages English ; French
Fees None
Service Categories City Government Departments/Offices ~ Housing Issues ; Homeless Shelter ~ Families ; Housing Search Assistance ; Moving Expense Assistance ; Shelter Information Services
Waiting List No
Contact Information
Office Phone Non-Emergency Housing: 3-1-1, choose language and select option 4 for social services ; 613-580-2400 (outside the City of Ottawa)
Toll Free Phone 1-866-261-9799
After Hours Phone Emergency Shelter Services: 3-1-1, press 1 for English, and then option 7 
Fleeing abuse: 3-1-1, press 1 for English, and then option 7
TTY Phone 613-580-2401
Primary Contact Shelley VanBuskirk, Manager, Housing Services; Phone: 613-580-2424 ext 16366; Fax: 613-580-2648; Email:
Alternate Contact Lisa Goodfellow, Program Manager, Social Housing; Phone: 613-580-2424 ext 43240; Email:
Other Details
Established New City of Ottawa: 2000 * Program: 1999
Funding City / Town - City of Ottawa
Elections City council is elected.
Resources Website
Accreditation No

Agency Overview

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