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Pinecrest-Queensway Community Health Centre

Site: Ottawa - Richmond Rd

Service: Pinecrest-Queensway Assertive Community Treatment Team

Alternate Name ACTT ; CV19 ; OCR ; Step Down
Former Name Queensway Carleton Hospital ACTT
Location & Accessibility
Located In Community Ottawa
Address & Map
1365 Richmond Rd, 2nd Flr
Ottawa, ON K2B 6R7
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Intersection Richmond Rd and Carling Ave
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (24 Mar 2020): Due to COVID19, PQCHC is closed for all but essential services until further notice. The ACTT is still available by phone at 613-820-4922 ext 3369. 
Assertive Community Treatment Team (ACTT): Voluntary program with a trans-disciplinary team which may include a psychiatrist, nurses, social workers, mental health workers, vocational rehabilitation worker, recreation therapist, occupational therapist, an addictions worker, and a peer support worker. Provides a wide range of comprehensive community-based services to clients on a year-round basis. 
Client-centered approach, includes family and significant other involvement with client consent, multidisciplinary treatment team, illness treatment and improved quality of life goals. 
Step Down Program: Designed for clients of the ACTT program who still require follow-up and support but not in as an intensive manner as provided by the ACTT.
Hours Service Mon-Sun 24 hours * Administration Mon-Fri 8:30 am-4:30 pm * ACTT Program Sat-Sun 10 am-6 pm
Areas Served Lanark ; Ottawa (City of)
Eligibility Ages: 16 year(s) - 75 year(s) 
Persons between the ages of 16 and 75 with persistent or chronic mental illness. 
This service is intended for those with the highest intensity of need due to complex, long-term, serious psychiatric issues. Eligibility for receiving ACTT service will be determined by a consultation with the client, ACTT staff, and a central intake committee. 
Individuals who think they might be eligible for service, or are interested in obtaining it, are encouraged to discuss it with their current service providers.
Application Referrals from physicians, community agencies, or individuals; Referral to the Pinecrest-Queensway Assertive Community Treatment Team is through the Central Intake Officer at 613-722-6521 ext 7325. 
To find which Community Health and Resource Centre serves a specific area, click here.
Languages English
Fees None
Service Categories Assertive Community Treatment ~ Chronic/Severe Mental Illness ; Outreach Programs ~ Chronic/Severe Mental Illness ; Psychiatric Case Management ~ Chronic/Severe Mental Illness ; Psychiatric Rehabilitation ~ Chronic/Severe Mental Illness
Waiting List Yes
Contact Information
Office Phone 613-820-4922 ext 3369
Fax 613-820-3995
Social Media Facebook Twitter
Primary Contact Janice McFarlane, Director of Mental Health Services; Phone: 613-820-4922 ext 3511; Email:
Alternate Contact Carla Larose, Senior Administrative Assistant; Email:
Primary Executive Christopher McIntosh, Executive Director; Phone: 613-820-4922 ext 3375; Email:
Other Details
Established 1979; Program: 2000
Funding Provincial - Ministry of Health * Ministry of Long-Term Care * Local Health Integration Network ; Donations - Charitable Registration Number: 130572407 RR0001
Elections The Board of Directors is elected.
Print Material Brochure
Resources Website
Accreditation Yes, by Community Organizational Health Inc. * Member of the Association of Ontario Health Centres

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