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Alternate Name Immigrant Settlement and Adaptation Program ; Immigration Settlement and Adaptation Program ; ISAP ; National Capital Region YMCA YWCA ; OCR ; YMCA YWCA of the National Capital Region ; Y-NIC
Legal Name Ottawa's Young Men's Christian Association and Ottawa's Young Women's Christian Association
Location & Accessibility
Located In Community Ottawa
Address & Map
Newcomer Information Centre
150 Isabella St, Suite 201
Ottawa, ON K1S 1V7
View MapQuest Map
View Google Map
Intersection O'Connor St and Isabella Street
Mailing Address c/o Senior Director of Newcomer Services
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot * Free Street Parking
Description and Services
Description (Service) Information and referral services for immigrants, refugees and newcomers to Canada * Resource Centre with access to computers, community information, events and announcements * multilingual staff and community settlement specialists on site * various workshops and information sessions facilitated by staff, community partners and leaders, professional associations and employers  
Settlement Program (formerly Immigrant Settlement and Adaptation Program) -- services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services
Hours Mon-Wed 8:30 am-4:30 pm * Thu 8:30 am-6 pm * Fri 8:30 am-4 pm
Areas Served Ottawa (City of) - and surrounding areas
Eligibility Newcomers, immigrants, refugees and other individuals interested in gaining information on settlement and community services.
Application Call, email or drop in.
Languages English ; French ; Other languages available upon request
Fees None
Service Categories Cultural Transition Counselling ; Newcomer Settlement Services ; Specialized Information and Referral ~ Immigrants (Canada) ; Specialized Information and Referral ~ Immigration Issues ; Tax Preparation Assistance
Waiting List No
Contact Information
Office Phone 613-788-5001
Fax 613-788-5051
Social Media Facebook Twitter YouTube
Primary Contact Melanie Vaughan, Senior Director of Employment and Immigrant Services; Phone: 613-788-5001 ext 5127; Email:
Primary Executive Melanie Vaughan, Senior Director of Employment and Immigrant Services
Other Details
Established 1867; Program: April 2007
Funding Federal - Immigration, Refugees and Citizenship Canada ; Donations - Charitable Registration Number: 119072072 RR001
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Free Internet access, photocopy and local faxes (must all be settlement related), Website

Agency Overview

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