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Alternate Name CMHA ; CV19 ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
1355 Bank St, Suite 301
Ottawa, ON K1H 8K7
View Google Map
Intersection Bank St and Riverside Dr
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Parking meters
Description and Services
Description (Service) COVID-19 (26 May 2020) CMHA branches are open but many are offering alternative service delivery at this time. Service delivery may be in person, by phone or the following virtual ways:

PCVC – Personal computer video conferencing
OTN – Ontario Telemedicine Network
ZOOM – Video/web conferencing platform

For more information about these virtual platforms contact your local CMHA branch using the drop down list

Offices at 311 McArthur Avenue will remain closed to all visitors until further notice

Support for persons with dual diagnosis in the mental health and developmental service sectors * provides advocacy for individuals by linking them to appropriate community services and supports * increases access to appropriate services and supports * facilitates training to developmental and mental health services professionals to increase awareness of specific needs of clients and their families * facilitates short and long-term planning to clients and their support networks * monitors and assesses service system gaps and reports findings to relevant ministries * provides short-term direct outreach and/or case management support

The Dual Diagnosis program also supports individuals with life skills counselling (weekly meeting, dialectical behavior therapy (DBT)/Skills System, Concurrent Disorder groups), housing issues, legal issues, employment, mental health issues, and developmental services

The Dual Diagnosis Justice Case Management program specifically serves individuals who have a dual diagnosis and legal issues (court matters, contact with police, incarceration)
Hours COVID-19 Mon-Fri 8:30 am-4:30 pm * Mon-Fri 8 am-4 pm, Jun-Aug
Areas Served Lanark County ; Leeds and Grenville United Counties ; Ottawa (City of) ; Prescott and Russell United Counties ; Renfrew County ; Stormont, Dundas and Glengarry United Counties ; Dual Diagnosis Program is only for residents of the City of Ottawa
Eligibility Ages: 18 year(s) and up 
Persons 18 years and older with a dual diagnosis and complex needs (developmental disability and mental health diagnosis)
Application Individuals eligible for the Developmental Services Ontario Eastern Region (DSOER) must be referred by the DSOER * individuals who are not eligible can call the CMHA to obtain a referral form
Languages English ; French
Fees None
Service Categories Disability Awareness Training ~ Dual Diagnosis ; Individual Advocacy ~ Dual Diagnosis ; Psychiatric Case Management ~ Dual Diagnosis ; Psychiatric Rehabilitation ~ Dual Diagnosis ; Service Sector/Industry Statistics ~ Dual Diagnosis
Waiting List Yes
Contact Information
Office Phone 613-737-7791
TTY Phone 613-737-9480
Fax 613-737-7644
Primary Contact Tracy Charles, Coordinator; Email:
Alternate Contact Lisa St. Pierre, Program Manager; Phone: 613-737-7791 ext 253; Email:
Primary Executive Tim Simboli, Executive Director
Other Details
Established 1953
Funding Provincial - Ministry of Health and Long-Term Care * Ministry of Community and Social Services ; Donations - Charitable Registration Number: 106863632 R0001
Elections The Board of Directors is elected.
Print Material Various pamphlets
Resources Website
Accreditation Yes

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