Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.

Youth Services Bureau of Ottawa

Site: Ottawa - No Physical Address

Service: Intensive Family Service

Alternate Name Intensive Family Support ; OCR ; YSB
Location & Accessibility
Located In Community Ottawa
Address & Map
Mailing Address c/o Youth Services Bureau, Intensive Family Support 
2675 Queensview Dr 
Ottawa, ON K2B 8K9
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Services and supports provided to youth and their family made available in their own community * each youth and family have an individualized plan * the plans are based on the strengths of the child/family, community members and professionals to support them in dealing with complex problems
Hours Irregular, call for details
Areas Served Ottawa (City of)
Eligibility Ages: 12 year(s) - 18 year(s) 
Youth 12-18 years old and their families who have complex needs and may be considered high risk in any two of the following life domains: housing, family, social, behavioural/emotional/psychological, educational/vocational, safety, legal, health as well as crisis intervention, spiritual, cultural or financial
Application A professional considering the referral should speak with the family and describe the process to determine if they would like to try it voluntarily * the referring worker should then contact the Youth Services Bureau's Intensive Family Support coordinator to make a referral
Languages English ; French
Fees None
Service Categories Wraparound Facilitation/Community Support
Contact Information
Office Phone 613-562-3004
Crisis Phone Mon-Sun 24 hours 613-260-2360
Social Media Facebook Instagram Twitter YouTube
Primary Contact Francine Gravelle, Director of Mental Health Services; Email:
Alternate Contact Michelle Earle, Coordinator; Email:
Primary Executive Joanne Lowe, Executive Director; Phone: 613-729-1000
Alternate Executive Jane Fjeld, Associate Executive Director; Phone: 613-729-1000
Other Details
Established 1960 * Program: 1997
Funding Provincial - Ministry of Children, Community and Social Services ; Donations - Charitable Registration Number: 108228545 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Resources Website
Accreditation Yes, by Canadian Centre for Accreditation

Agency Overview

Locations for this Service

Please Note: Every effort is made to ensure that the information in this database is accurate, up-to-date and comprehensive. The Community Information Centre of Ottawa (CIC) cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it.

This Site is linked to other websites that are not under the control of and are not maintained by the Community Information Centre of Ottawa (CIC). The CIC is not responsible for the content of those websites. The CIC is providing these links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by the CIC of those websites. Anyone linking to this site must comply with these Terms and all applicable laws.