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Ottawa. Transit Services

Site: Ottawa

Service: OC Transpo - Accessible Transit

Alternate Name CV19 ; OC Transpo ; OCR ; OCtranspo ; Para Transpo ; ParaTranspo
Location & Accessibility
Located In Community Ottawa
Address & Map
1500 St Laurent Blvd
Ottawa, ON K1G 0Z8
View MapQuest Map
View Google Map
Intersection Belfast Rd and Industrial Ave
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 25, 2020): all OC Transpo Customer Service Centres (CSC) are closed until further notice

Information on all accessible transit issues

Community Pass: A discounted Community Pass is available to Ottawa residents who receive Ontario Disability Support Program (ODSP) benefits or who are registered Para Transpo customers

Travel Training in partnership with community agencies and schools

Service Animals: Customers can use their identification from a recognized service animal training school or one-piece Attorney-General of Ontario Guide Dog photo ID. Situations where the animal has not been trained at a recognized school require the customer to contact the Accessible Transit Specialist

Canadian National Institute for the Blind (CNIB) Pass: Registered CNIB customers can use their CNIB one-piece photo ID card as a transit pass

* Also available: Attendant Card * Priority Seating Card * Service Animal Card * Destination Card * Medical Emergency Card * Bus Hailing Kit
Hours COVID-19 Office hours Mon-Fri 9 am-5 pm * Information Centre Mon-Fri 7 am-9 pm * Sat 8 am-9 pm * Sun 9 am-5 pm
Areas Served Ottawa (City of)
Eligibility People with disabilities
Application Community Passes are available at these OC Transpo Sales Centre locations: Rideau Centre, St. Laurent, Lincoln Fields and Place d’Orléans Transitway Stations.  
For information on Support Person or Priority Seating Photo ID Cards: call 613-741-4390. 
Service Animal Card, Destination Card, Medical Emergency Card, Bus Hailing Kit: call or email the Accessible Transit Specialist. 
Persons who are Blind and Visually Impaired contact: CNIB Information Centre 613-563-4021.
Languages English ; French
Fees Service - visit the website or call for more information
Service Categories Accessibility Information ; Local Transit Passes
Contact Information
Office Phone Information Line 613-741-4390 ; Accessible Transit Specialist 613-580-2424 ext 52873
After Hours Phone 3-1-1 ; 613-580-2400
TTY Phone 613-741-5280
Fax 613-741-7359
Social Media Facebook Flickr Twitter YouTube
Primary Contact Kathy Riley, Accessible Transit Specialist; Email:
Other Details
Established New City of Ottawa: 2001 * Programme: 1973
Funding City / Town ; Fees
Elections City Council is elected. OC Transpo is governed by the Transit Commission, made up of eight members of City Council and four citizen representatives
Print Material Rider's Guide to Accessible Transit * Community Pass Brochure * Seniors Riders Guide * Getting Around (rural options)
Resources Website, Destination Card, Medical Emergency Card, Bus Hailing Kit. Consult Accessible Specialist for detailed information
Accreditation No

Agency Overview

Locations for this Service

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