Description and Services
Description (Service) Telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women * liaison with diverse communities * confidential and anonymous
Hours Mon-Sun 24 hours * Administration Mon-Fri 9 am-5 pm
Areas Served Ontario
Eligibility Ages: 16 year(s) and up 
Assaulted/abused women 16 years and older * families, friends, neighbours, professionals and other service providers in contact with abused women
Languages English ; Interpretive Services - up to 154 languages
Fees Service ; None
Service Categories Domestic Violence Hotlines ~ Abused Women ; Professional Skills Development Support ; Sexual Assault Hotlines ; Women's Advocacy Groups
Contact Information
Office Phone Administration 416-364-4144 ext 227
Toll Free Phone Administration 1-888-364-1210
TTY Phone Crisis Line 24 hours * Toll free 1-866-863-7868 (Outside Toronto) * 416-364-8762 (Greater Toronto area)
Crisis Phone 24 hours * toll free 1-866-863-0511 (Outside Toronto) * 416-863-0511 (Greater Toronto area)
Fax 416-364-0563
Primary Contact Rebbeca Ng, Manager, Administration and Service Support; Email:
Alternate Contact Margaret Arnason, Training, Resource and Outreach Coordinator; Phone: 416-364-4144 ext 223; Email:
Primary Executive Huong Pham, Executive Director; Phone: 416-364-4144 ext 222; Email:
Alternate Name Assaulted Womens Helpline ; AWH ; AWHL ; Help Line
Location & Accessibility
Located In Community Toronto Downtown
Address & Map
Toronto, ON
View Google Map
Mailing Address PO Box 369 
Stn B 
Toronto, ON M5T 2W2
Physical Access Not Applicable
Other Details
Established 1985
Funding City / Town - City of Toronto ; Provincial - Ministry of Community, Family and Children's Services ; Donations - Charitable Registration Number: 127624443 RR000
Elections The Board of Directors is elected.
Resources Pamphlets * client cards * posters
Resources Website
Accreditation No

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