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Alternate Name CV19 ; Immigrant Settlement and Adaptation Program ; Immigration Settlement and Adaptation Program ; ISAP ; Newcomer Centre ; OCR ; Reception House
Location & Accessibility
Located In Community Ottawa
Address & Map
204 Boteler St
Ottawa, ON K1N 5A7
View Google Map
Intersection Bolter St and King Edward Ave
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Not Accessible
Parking No parking
Description and Services
Description (Service) COVID-19 (27 Mar 2020): Though CCI office is closed to clients, Maison Sophia House remains open until further notice. 
96-bed reception facility provides temporary accommodation and initial orientation to government-sponsored refugees and refugee claimants for up to 4 weeks. Refugees are responsible for maintaining their own rooms. * cafeteria with ethnic foods * child minding * recreation program 
Settlement Services -- Needs assessment and Information and referral to community and social services * support with finding housing, child care, registering children in school and health care * help filling out government forms including housing forms * help with connecting to language classes * workshops to reduce stress of adjusting to Canadian culture * supportive counselling - short term counselling 
Workshops: employment * education * services in the community * health * family law * immigration * housing * shopping * banking * orientation
Hours Mon-Sun 8 am-11 pm
Areas Served Ottawa (City of)
Eligibility Individual has to be referred through Social Services or through Citizenship and Immigration Canada * be a government-sponsored refugee * be an immigrant in Canada for less than a year * or be a person who has never been through a settlement program
Application Call for more information
Languages English ; French ; Arabic ; Chinese (Cantonese) ; Farsi ; Kinyarwanda ; Interpretive Services
Fees Fee assistance available for room and board.
Service Categories Citizenship Education ; Cultural Transition Counselling ; Immigrant/Refugee Shelters ; Newcomer Settlement Services ; Resettlement Assistance Program ; Specialized Information and Referral ~ Immigration Issues
Contact Information
Office Phone 613-789-4338 ; Catholic Centre for Immigrants, Ottawa 613-232-9634
Fax 613-789-3574
Social Media Facebook RSS YouTube
Primary Contact Chamroeun Lay, Manager of Residence
Primary Executive Carl Nicholson, Executive Director; Phone: 613-232-9634 ext 335; Email:
Other Details
Established 1950
Funding City / Town - City Residential Services ; Federal - Citizenship and Immigration Canada ; Donations - Charitable Registration Number: 129546560 RR0001
Elections The Board of Directors is elected.
Resources Website
Accreditation No

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