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Ottawa. City Operations

Site: Ottawa - Catherine St - 3rd Flr

Service: Essential Health and Social Supports

Alternate Name Ottawa. City Operations
Former Name EHSS
Location & Accessibility
Located In Community Ottawa
Address & Map
370 Catherine St, 3rd Flr
Ottawa, ON K1R 5T5
View Google Map
Intersection Kent St and Catherine St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Helps Ottawa residents who cannot afford to pay for items or services needed to maintain their housing and for health items that are not available through other programs 
May help to pay for/provide: 
* urgent dental care, including dentures 
* eye exams and glasses 
* fuel/gas/hydro arrears, deposits and reconnection fees 
* rent arrears and deposits 
* Assistive Devices Program (ADP) 25% consumer contribution 
* bathroom aids 
* surgical and diabetic supplies 
* cremations and burials 
* beds, cribs, high chairs 
* stove, refrigerator where not provided by landlord 
The program is delivered through four Employment and Social Services Offices: 
* Central - 370 Catherine St, 2nd Flr, Ottawa, ON K1R 5T5 
* East - Beacon Hill Shopping Center, 2339 Ogilvie Rd, Ottawa, ON K1J 8M6 
* South - 2020 Walkley Rd, Ottawa, ON K1G 6S6 
* West - 100 Constellation Dr, 2nd Flr, Ottawa, ON K2G 6J8
Hours Mon-Fri 8:30 am-4 pm
Areas Served Ottawa (City of)
Eligibility Financial eligibility is based on maximum asset levels and Low Income Cut-off (LICO) after tax amounts. * For certain items, verification from a third party may be needed. 
Individuals in receipt of Ontario Works and Ontario Disability Support Program (ODSP) are only eligible to receive the ADP 25% coverage from the Essential Health and Social Supports.
Application Call 3-1-1 * persons in receipt of Ontario Works or Ontario Disability Support Program (ODSP) who need help should contact their caseworker * persons with a low income can be assessed for eligibility by calling 3-1-1
Languages English ; French
Fees None
Service Categories Appliances ; Burial/Cremation Expense Assistance ; Furniture ; Insulin Injection Supplies ; Medical Expense Assistance ; Occasional Medical Equipment/Supplies ~ Surgical Patients ; Rent Payment Assistance ; Rental Deposit Assistance ; Undesignated Temporary Financial Assistance ; Utility Assistance
Waiting List No, but depending on the nature of the request and the ability to provide the documentation required, the decision may take up to one month.
Contact Information
Office Phone 3-1-1, press 1 for English and 4 for Social Services
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
Fax 613-560-0617
Primary Executive Cynthia Donovan, Coordinator; Phone: 613-580-2424 ext 41688; Email:
Alternate Executive Christopher Tuck, Manager; Phone: 613-580-2424 ext 245000; Email:
Other Details
Established New City of Ottawa: 2000
Funding City / Town
Elections City council is elected.
Print Material Pamphlets
Resources Website
Accreditation No

Agency Overview

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