Site: Eastern Ontario Regional Office

Service: CNIB

Alternate Name Canadian National Institute for the Blind ; CNIB ; Phone it Forward
Legal Name Canadian National Institute for the Blind
Location & Accessibility
Located In Community Ottawa
Address & Map
Bank St. Professional Building
1355 Bank St, Suite 101
Ottawa, ON K1H 8K7
View Google Map
Intersection Bank St and Riverside Dr
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Fully Accessible
Parking Pay parking lot
Description and Services
Description (Service) Nationwide, community-based, committed to research, public education and vision health for all Canadians

Deaf-blind Services
* Case management
* counselling
* referral
* literacy programs
* intervention services
* assistive technology

Low Vision Services
* functional assessment of visual abilities
* information and training in the use of low vision devices
* education and instruction on how to maximize residual vision

Independent Living Skills
Skills for daily living with an emphasis on maintaining independence, through self-care and communication skills (i.e. computer training and Braille)

Children and Youth Services
* comprehensive program of direct services
* information resources
* parent/peer support
* Early Intervention Program
* advocacy training for children with vision loss and their families, from birth to school age and beyond.

Library Services
* thousands of titles in Braille, print-Braille, and talking books
* descriptive videos
* newspapers and magazines
* telephone reference and online services

Volunteer Services
* direct support and service to individuals with vision loss
* assistance with fundraising activities
* administrative functions

Summer Program - Lake Joseph Centre
Mix of rehabilitation and recreational programs for people who are living with vision loss or other disabilities

Phone if Forward Program Donation program that gives smartphones to people with sight loss who need them.
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility Residents of Eastern Ontario of all ages living with vision loss and Deaf-blind adults. 
Phone it Forward Program: Canadian residents living with sight loss and registered with the CNIB Foundation.
Application Phone it Forward Program: To get a smartphone, call 1-833-554-5020 * to donate a phone, visit for more information.
Languages English ; French ; American Sign Language (ASL)
Fees Service - Only for assessments done by the Regional Assessment Centre for the Assistive Devices Program and for government and/or private businesses ; None
Service Categories Assistive Technology Information ~ Visual Impairments ; Braille Materials/Collections ; Case/Care Management ~ Deaf-Blindness ; Disability Associations ~ Visual Impairments ; Disease/Disability Information ~ Deaf-Blindness ; Disease/Disability Information ~ Visual Impairments ; Early Intervention for Children with Disabilities/Delays ~ Visual Impairments ; Health/Disability Related Counselling ~ Visual Impairments ; Independent Living Skills Instruction ~ Visual Impairments ; Library Audiovisual Services ; Mobile Device Donation Programs ; Mobility Aids ~ Visual Impairments ; Special Libraries ~ Visual Impairments ; Specialized Information and Referral ~ Visual Impairments ; Subject Specific Public Awareness/Education ~ Visual Impairments ; Therapeutic Camps ~ Visual Impairments ; Visual/Reading Aids
Waiting List Yes, varies
Contact Information
Office Phone 613-563-4021
Toll Free Phone 1-866-842-9071
TTY Phone 613-567-2937
Fax 613-563-1898
Social Media Facebook Twitter YouTube
Primary Contact France Pakenham, Specialist, Service Coordination; Phone: 613-563-4021 ext 5077
Alternate Contact Janice Hearty, Receptionist; Phone: 613-563-4021 ext 5000; Email:
Primary Executive Teresa Guolla, Regional Manager, Services and Health Care Integration, East Region; Phone: 613-563-4021 ext 5003; Email:
Alternate Executive Jessica White, Manager, Deafblind Services; Phone: 613-563-4021 ext 5016; Email:
Other Details
Established 1918
Funding Provincial - Local Health Integration Network ; United Way ; Lions Clubs * Other Services Clubs
Elections The Board of Directors is appointed.
Print Material Brochures
Resources Website, e-newsletter: Insight
Accreditation No

Agency Overview

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