Youth Services Bureau of Ottawa
Site: Ottawa - No Physical Address
Service: Mental Health Services - Integrated Crisis Services
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Print Version (New Window)| Record #: OCR0028 | Last Full Update: 13 Jun 2019 |
| Names | |
|---|---|
| Alternate Name | CV19 ; OCR ; Youth and Family Crisis Line ; YSB |
| Former Name | Mobile Crisis Support Team |
| Location & Accessibility | |
| Located In Community | Ottawa |
| Address & Map | |
| Physical Access | Partially Accessible - The Residential Program is not accessible by wheelchair |
| Parking | Free parking |
| Description and Services | |
| Description (Service) | COVID-19 (May 1, 2020): The mental health counselors are doing youth and family sessions and the walk-in clinic sessions by phone and video * call 613-562-3004 for more information Offers effective interventions at the time of the crisis in order to reduce or divert unnecessary access to hospital emergency rooms * police contact * Children Protection Services * residential placement * Available to respond to a crisis 24/7 and can be accessed when other services are unavailable at the time to respond to those in need * Online Crisis Chat, chat.ysb.ca 24/7 * Short-term follow-up services and assessment for families or youth who are not presently connected with services or resources * Services offered in both official languages (French and English) |
| Hours | COVID-19 Telephone crisis counselling Mon-Sun 24 hours * Online Crisis Chat Hours Mon-Sun 24 hours |
| Areas Served | Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties ; In-home interventions and crisis follow-up support are available for the Ottawa area only. The Crisis line, online Chat and Residential Crisis Unit are available for the following areas: Ottawa, Prescott-Russell, Counties of Stormont, Dundas and Glengarry and Renfrew County. |
| Eligibility | Ages: 17 year(s) and under Crisis Line, Chat Support and Mobile Interventions area available for youth between the ages of 0-17 and their families.The Residential Crisis Unit is for youth aged 12-15. |
| Application | Call to obtain services |
| Languages | English ; French |
| Fees | None |
| Service Categories | Adolescent/Youth Counselling ; Child Guidance ; Crisis Residential Treatment ~ Children and Youth with Emotional Disturbance ; In Person Crisis Intervention ~ Children and Youth with Emotional Disturbance ; Mental Health Crisis Lines ~ Families ; Mental Health Crisis Lines ~ Youth ; Psychiatric Disorder Counselling ~ Children and Youth with Emotional Disturbance ; Psychiatric Mobile Response Teams |
| Contact Information | |
| Office Phone | 613-562-3004 |
| Toll Free Phone | 1-877-377-7775 |
| Crisis Phone | 24 hours 613-260-2360 * toll free 24 hours 1-877-377-7775 * Crisis Chat: chat.ysb.ca |
| Fax | 613-562-0229 |
| info@ysb.ca | |
| Website | www.ysb.ca |
| Social Media |   |
| Primary Contact | Diane Martin, Coordinator; Email: dmartin@ysb.ca |
| Alternate Contact | Ted Charette, Assistant Director of Mental Health Services; Phone: 613-562-4708 ext 244; Email: tcharette@ysb.ca |
| Primary Executive | Joanne Lowe, Executive Director; Phone: 613-729-1000; Email: jlowe@ysb.ca |
| Alternate Executive | Francine Gravelle, Director of Mental Health Services; Phone: 613-562-4708 ext 225 |
| Other Details | |
| Established | 2001 |
| Elections | The Board of Directors is elected. |
| Print Material | Pamphlets * information cards * posters |
| Resources | Website, Web alerts |
| Accreditation | Yes, by Canadian Centre for Accreditation |