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Youth Services Bureau of Ottawa

Site: Ottawa - No Physical Address

Service: Mental Health Services - Integrated Crisis Services

Alternate Name CV19 ; OCR ; Youth and Family Crisis Line ; YSB
Former Name Mobile Crisis Support Team
Location & Accessibility
Located In Community Ottawa
Address & Map
Physical Access Partially Accessible - The Residential Program is not accessible by wheelchair
Parking Free parking
Description and Services
Description (Service) COVID-19 (May 1, 2020): The mental health counselors are doing youth and family sessions and the walk-in clinic sessions by phone and video * call 613-562-3004 for more information

Offers effective interventions at the time of the crisis in order to reduce or divert unnecessary access to hospital emergency rooms * police contact * Children Protection Services * residential placement

* Available to respond to a crisis 24/7 and can be accessed when other services are unavailable at the time to respond to those in need

* Online Crisis Chat, 24/7

* Short-term follow-up services and assessment for families or youth who are not presently connected with services or resources

* Services offered in both official languages (French and English)
Hours COVID-19 Telephone crisis counselling Mon-Sun 24 hours * Online Crisis Chat Hours Mon-Sun 24 hours
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties ; In-home interventions and crisis follow-up support are available for the Ottawa area only. The Crisis line, online Chat and Residential Crisis Unit are available for the following areas: Ottawa, Prescott-Russell, Counties of Stormont, Dundas and Glengarry and Renfrew County.
Eligibility Ages: 17 year(s) and under 
Crisis Line, Chat Support and Mobile Interventions area available for youth between the ages of 0-17 and their families.The Residential Crisis Unit is for youth aged 12-15.
Application Call to obtain services
Languages English ; French
Fees None
Service Categories Adolescent/Youth Counselling ; Child Guidance ; Crisis Residential Treatment ~ Children and Youth with Emotional Disturbance ; In Person Crisis Intervention ~ Children and Youth with Emotional Disturbance ; Mental Health Crisis Lines ~ Families ; Mental Health Crisis Lines ~ Youth ; Psychiatric Disorder Counselling ~ Children and Youth with Emotional Disturbance ; Psychiatric Mobile Response Teams
Contact Information
Office Phone 613-562-3004
Toll Free Phone 1-877-377-7775
Crisis Phone 24 hours 613-260-2360 * toll free 24 hours 1-877-377-7775 * Crisis Chat:
Fax 613-562-0229
Social Media Facebook Twitter
Primary Contact Diane Martin, Coordinator; Email:
Alternate Contact Ted Charette, Assistant Director of Mental Health Services; Phone: 613-562-4708 ext 244; Email:
Primary Executive Joanne Lowe, Executive Director; Phone: 613-729-1000; Email:
Alternate Executive Francine Gravelle, Director of Mental Health Services; Phone: 613-562-4708 ext 225
Other Details
Established 2001
Elections The Board of Directors is elected.
Print Material Pamphlets * information cards * posters
Resources Website, Web alerts
Accreditation Yes, by Canadian Centre for Accreditation

Agency Overview

Locations for this Service

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