INCommunities

Site: INCommunities

Service: 211 Central South Region Contact Centre

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Names
Alternate Name 211 Call Center ; 211 Call Centers ; 211 Call Centre ; 211 Call Centres ; 211 Helpline ; Information Niagara ; Information Niagara Inc ; Niagara CIC
Former Name Information Niagara (16 Oct 2014)
Notes
Public Comments Telephone subscribers who have their own Private Branch Exchange (PBX) system or centre line, common in large organizations such as municipal offices, hospitals etc will require the switch for 211 to be performed by the company's own staff or through its maintenance agreement. The phone system administrator or IT person should know if the organization has a PBX or centres line. Voice Over Internet Protocol (VOIP) customers might need their service provider to set up 211 dialling for them, or dial 905-682-6611.
Location & Accessibility
Located In Community St Catharines
Address & Map
235 Martindale Rd, Unit 10
St Catharines, ON L2W 1A5
 
View Google Map
Intersection Martindale Rd and Erion Rd
Physical Access Fully Accessible
Description and Services
Description (Service) Confidential information and referral service * trained specialists assess caller needs and offer referral and advocacy to assist persons in accessing appropriate health, social, government, community and human services
Hours Helpline Mon-Sun 24 hours * Office Mon-Fri 9 am-4 pm, open to the public for walk-in service
Areas Served Brant County ; Haldimand County ; Halton Region ; Hamilton (City of) ; Niagara Region ; Norfolk County ; Waterloo Region ; Wellington County
Eligibility No restrictions
Application Call * walk-in service during office hours, no appointment necessary
Languages English ; Interpretive Services - via telephone
Fees None
Service Categories 211 Systems ; Comprehensive Information and Referral
Contact Information
Office Phone Helpline 2-1-1 ; Administration 905-682-1900
Toll Free Phone Helpline 1-800-263-3695
Fax 905-682-4314
Website www.211ontario.ca
Social Media Facebook Twitter
Primary Contact Terri Bruce, Director of Programs; Phone: 905-682-1900 ext 221; Email: terri@incommunities.ca
Primary Executive Tammy Dumas, Executive Director; Phone: 905-682-1900 ext 200; Email: tammy@incommunities.ca
Alternate Executive Fred Cipryk, Board President
Other Details
Funding Fees ; Ontario 211 Services Corporation

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