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Kids Help Phone

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Record #: MET1305 Last Full Update: 03 Oct 2019
Names
Alternate Name Always There Mobile App ; CBX; {"T":[[{"CR":[{"H":"247","T":"PL","D":"1-800-668-6868"}]}]],"A":[0,0,0,5,30,0]} ; COVID19 Mental Health Support Strategy ; CV19
Former Name Canadian Children's Foundation (1993)
Location & Accessibility
Located In Community Toronto Downtown Central
Address & Map
439 University Ave, Suite 300
Toronto, ON M5G 1Y8
 
View Google Map
Intersection University Ave and Dundas St W
Physical Access Street parking ; Wheelchair accessible automatic main entrance ; Easy access to elevator
Description and Services
Description (Service) COVID-19 -- Phone counselling supports, including emotional support, information, and referrals * text support including text counselling, information, and referrals * online COVID-19 information, including back-to-school checklist and resources

Telephone, text and online (live chat) counselling, information and referral on a wide range of topics * anonymous and confidential * chat available through computer devices (desktop, laptop, tablet), or Always There mobile application (for iOS or Android devices) * Resources Around Me -- national searchable online database of community resource listings

Crisis Text Line -- open to all in crisis, available by texting 686868 (see separate entry)
Hours Telephone Counselling -- Mon-Sun 24 hours * Live Chat Counselling (English) -- Mon-Sun 24 hours * Live Chat Counselling (French) -- Mon-Sun 24 hours * Crisis Text Line -- Mon-Sun 24 hours (see separate entry)
Areas Served Canada
Boundaries Canada
Eligibility Ages: 5 year(s) - 30 year(s) 
 
Children, youth and young adults 5-30 years
Application Call 1-800-668-6868, or text 686868 * for online chat, visit kidshelpphone.ca
Languages English ; French
Fees None
Service Categories Adolescent/Youth Counselling ; Child Guidance ; Directory/Resource List Publication ~ Youth Issues ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Internet Based Crisis Intervention ~ Youth ; Post Disaster Mental Health Services ; Specialized Information and Referral ~ Young Adults ; Specialized Information and Referral ~ Youth ; Talklines/Warmlines ~ Young Adults ; Talklines/Warmlines ~ Youth ; Youth Issues Information Services
Contact Information
Office Phone Administration 416-586-5437
Crisis Phone 1-800-668-6868
Fax 416-586-0651
E-Mail info@kidshelpphone.ca
Website www.kidshelpphone.ca
Primary Contact Mary Grossutti, Senior Manager, Knowledge Mobilization; Email: Mary.Grossutti@kidshelpphone.ca
Primary Executive Kristen Buckley, Associate Vice President, Knowledge Mobilization & Government Relationships; Email: Kristen.Buckley@kidshelpphone.ca

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