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Neighbourhood Information Post

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Alternate Name CV19 ; LEAP ; Low Income Energy Assistance Program ; NIP ; OESP ; Ontario Electricity Support Program ; TDIN ; Toronto Rent Bank ; Winter Warmth Fund
Location & Accessibility
Located In Community Toronto
Address & Map
Parliament Street Public Library; 269 Gerrard St E
2nd Fl
Toronto, ON
Canada M5A 2G3
View Google Map
Intersection Parliament St and Gerrard St E
Physical Access Wheelchair accessible building including main entrance and barrier free washrooms * staff assistance necessary to access elevator
Description and Services
Description (Service) COVID-19 -- office and drop in closed, mail service suspended * providing services remotely, leave a message 416-924-2543 for senior's programs and tax clinic * Housing Trusteeship Services -- cash withdrawals may be affected, 647-518-2543 for inquiries * Rent Bank -- intake 416-397-7368 (416-397-RENT), inquiries regarding existing loans and repayment 416-924-2543 ext 225 * LEAP / OESP -- leave a message 647-518-1543, for urgent matters call Neftali 647-515-1543


Community information and referral * assistance in filling out forms * annual income tax clinic * phone and mail registry service * computer, Internet and email access * community resource directory * case management * advocacy

Housing Trusteeship Services -- money management services to help clients pay rent on time * landlord and tenant mediation * financial literacy skills * follow-up support and community links

Toronto Rent Bank -- 416-397-7368 call for intake (after hours leave voice mail) or email,
interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing * Neighbourhood Information Post program coordinating agency

LEAP (Low-income Energy Assistance Program) -- assistance to low income individuals and families who are in arrears for their electricity utility bills, and have exhausted all other sources of financial support * for help with Enbridge gas bills call 1-855-487-5327

Assistance with applications for OESP (Ontario Electricity Support Program) -- monthly credit applied to electricity bill for eligible customers based on household income and size

Member agency of Toronto Drop-in Network (TDIN)
Hours Mon-Tue, Thu-Fri 9:30 am-4:30 pm; Wed 1 pm-4:30 pm
Areas Served Toronto
Boundaries Toronto
Eligibility Low income individuals and families in eastern Downtown Toronto

Residency Requirements: Toronto
Application Call or visit website for information
Languages Other languages may be available
Fees None
Service Categories Case/Care Management ; Certificates/Forms Assistance ; Community Voicemail ; Comprehensive Information and Referral ; Directory/Resource List Publication ~ Nonprofit Organization Issues ; Drop In Centres for People at Risk ; Individual Advocacy ; Landlord/Tenant Dispute Resolution ; Neighbourhood Multipurpose Centres ; Personal Finances Administration ; Personal Financial Counselling ; Public Access Computers/Tools ; Public Internet Access Sites ; Rent Payment Assistance ; Rental Deposit Assistance ; Tax Preparation Assistance ; Temporary Mailing Address ; Utility Assistance
Contact Information
Office Phone 416-924-2543
Fax 416-924-4748
Primary Contact Gladys Wong, Executive Director; Email:
Other Details
Funding Regional / Municipal - Community Service Partnerships (CSP)

Agency Overview

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