Alternate Name OW
Location & Accessibility
Located In Community Northbrook
Address & Map
12497 A Hwy 41, Unit 1
Northbrook, ON K0H 2G0
View Google Map
Intersection Trans-Canada Hwy and Hwy 41
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Financial assistance and employment supports including training and skills development, academic upgrading and work placements

Financial Assistance

Monthly allowance based on family size, housing costs and income * monthly drug benefit card * other services include:

Employment Start-Up Benefit - covers costs related to starting a job or work placement Community Housing Prevention Initiative (CHPI) too assist with arrears of rent/mortgage; housing or moving costs; prevention of homelessness; disconnection of utilities or arrears Health-Related Benefits - may include dentures, emergency dental services, eyeglasses, special diet allowance, health care supplies, medical transportation funds, prosthetic devices, funerals and burials

Employment Assistance

Clients 18-65 years who are not caring for pre-school age children or who do not have a serious disability or illness must participate in employment assistance activities

Employment Resource Centre - walk-in job search centre * access to computers, Internet, fax, photocopier, telephone * resource materials, job banks, labour market information * assistance with resumes * referrals to job counselling and training

Community Participation - volunteer placements * Job Search Programs - based on individual’s skills, experience and circumstances * Employment Placement - job matching service * Job Skills Training - development of skills for specific jobs * on-the-job training

Learning, Earning and Parenting (LEAP) - helps young parents finish high school, improve parenting skills, locate and maintain employment

Other services:

Interactive Voice Response (IVR) 1-800-808-2268 - automated information and payment details, payment history, file status * information and announcements about Ontario Works * service not available to TTY users but can be arranged

Welfare Fraud Hotline 1-800-394-7867 - to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance

Addiction Services Initiative - assistance for recipients whose substance abuse makes it difficult to become/stay employed
Hours Mon-Fri 8:30 am-12 noon, 12:30 pm-4 pm
Areas Served Addington Highlands ; Lennox and Addington County ; Prince Edward County
Eligibility Ages: 16 year(s) and up 
Youth and adults 18 years and over in financial need, and employable youth 16-17 years in financial need who cannot live at home but are attending school or seeking employment * financial need is determined by a review of income, liquid assets and living expenses * Learning, Earning and Parenting (LEAP) parents 16-21 years * Employment Resource Centre open to all
Application To apply for Ontario Works, call 1-866-716-7991 or visit * If additional information is needed, the caller has 3 business days to call back and complete the intake process * Once eligibility is determined, an interview is scheduled with an employment caseworker (following the call).

To find the Ontario Works or Ontario Disability Support Program office that serves an address, click here.
Languages English
Fees None
Service Categories Adult Basic Education ~ Social Assistance Recipients ; Adult Basic Education ~ Social Assistance Recipients ~ Teenage Parents ; Adult Literacy Programs ~ Social Assistance Recipients ; Burial/Cremation Expense Assistance ; Emergency Dental Care ; General Assessment for Substance Use Disorders ~ Social Assistance Recipients ; General Dentistry ~ Youth ~ Social Assistance Recipients ; Job Information ; Job Search Resource Centres ; Medical Expense Assistance ; Mortgage Payment Assistance ; Moving Expense Assistance ; Prejob Guidance ; Provincial/Territorial Social Assistance Programs Applications ; Rent Payment Assistance ; School Based Teen Parent/Pregnant Teen Programs ~ Social Assistance Recipients ; Supportive Housing Expense Assistance ; Welfare Fraud Reporting ; Welfare to Work Programs
Contact Information
Office Phone 613-336-3300 * toll free 1-866-615-4888
Toll Free Phone Intake Line 1-866-354-0957
Fax 613-336-2044
Primary Executive Marlynne Ferguson, Director, Social Services; Phone: 613-354-0957 ext 2101; Email:
Alternate Executive Patrick MacLean, Manager, Social Assistance; Phone: 613-354-0957 ext 2601; Email:
Other Details
Funding City / Town ; Provincial - Ministry of Community and Social Services * Ministry of Municipal Affairs and Housing * Ministry of Children and Youth Services
Resources Website

Agency Overview

Similar Service(s)

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