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Alternate Name CCAC ; Community Care Access Centre ; LHIN ; OCR
Former Name ACCC (3 Jan 2007) ; Access Centre for Community Care in Lanark, Leeds and Grenville (3 Jan 2007)
Public Comments Fraudulent Automated Calls to Patients: some home care patients have received fraudulent automated telephone calls informing them they would be discharged from home and community care services, but giving them the choice to purchase additional services. To report suspicious calls or e-mails, send an email to or call 613-747-6784 or 1-866-902-5446. For more information, click here
Location & Accessibility
Located In Community Carleton Place
Address & Map
545 McNeely Ave, Unit E1
Carleton Place, ON K7C 0A8
View Google Map
Intersection McNeely Ave and Cavanagh Rd
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) Access to health care support at home, at school or in the community 
Information, referral, case management, and access to services to help individuals maintain health, independence and quality of life * offers help for clients with acute illness, disabilities and those requiring placement to a long-term care home
Hours Mon-Sun 8 am-8 pm
Areas Served Lanark County ; North Grenville ; Ottawa ; Prescott and Russell United Counties ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility Eligibility is determined by a Care Coordinator
Application Anyone can make a referral to a LHIN, the client, a family member, caregiver, friend, physician or other health care professional * call to make a referral, for more information or to request a referral form
Languages English ; French
Fees None - for placement services or in-home services
Service Categories Activities of Daily Living Assessment ; Case/Care Management ~ Convalescents ; Housing Search Assistance ; Long Term Care Coordination Centres ; Nursing Facility Referrals ; Specialized Information and Referral ~ Long Term Care Issues ; Specialized Information and Referral ~ Older Adult/Aging Issues
Waiting List Yes, for placement services and in-home services
Contact Information
Office Phone 310-2222
Toll Free Phone 1-800-538-0520
Social Media Facebook LinkedIn Twitter YouTube
Primary Executive Catherine Butler, Acting Chief Executive Officer
Other Details
Established 1996
Funding Provincial - Ministry of Health and Long-Term Care ; Donations - Charitable Registration Number: 837222165 RR0001
Elections The Board of Directors is appointed by the Ontario Lieutenant Governor
Print Material Pamphlets * Agency Service Plan * Annual Report
Resources Website
Accreditation No

Agency Overview

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