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Victim Services Lanark County

Service: Victim Crisis Assistance Ontario

Alternate Name CV19 ; HT1 ; HT2 ; OCR ; Support Link ; SupportLink ; VCAO ; VCARS ; Victim Crisis Assistance and Referral Services ; Victim Quick Response Program ; Victim Quick Response Program+ ; Victim Services ; VQRP ; VQRP Plus ; VQRP+
Former Name VCARS - LC ; Victim Crisis Assistance & Referral Services (VCARS-LC) Lanark County ; Victim Services of Lanark County
Legal Name Victim Services Lanark County
Location & Accessibility
Located In Community Smiths Falls
Address & Map
91 Cornelia St W, Unit 109
Smiths Falls, ON K7A 5L3
View Google Map
Intersection Abbott St and Cornelia St W
Physical Access Fully Accessible
Parking Free parking
Description and Services
Description (Service) COVID-19 (14 Apr 2020): In-person services suspended except for some requests from emergency services on case-by-case basis; all other services provided remotely.

On-site early intervention and crisis intervention * safety planning * referrals to community services * enhanced support for vulnerable victims * assistance with applications to VQRP

Victim Quick Response Program (VQRP) -- offers emergency expenses related to the incident, including emergency home safety, accommodation, meals, transportation, dependent care costs, counselling, cellular phones, vision care, crime scene cleanup, and funeral expenses * additional assistance for victims of human trafficking include replacement of government documents, storage locker, dental, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims
Hours Administration Mon-Fri 9 am-5 pm 
Crisis response Mon-Sun 24 hours
Areas Served Lanark County
Eligibility Victims of crime and tragic circumstances * VQRP -- victims, immediate aftermath of a crime who have no other financial resources
Application Referral by police, emergency services, community agency or self referral
Languages English
Fees None
Service Categories Case/Care Management ~ Crime Victims ; Crime Victim Compensation ; Crime Victim Compensation ~ Victims of Human Trafficking ; General Crime Victim Assistance ; In Person Crisis Intervention ~ Crime Victims ; Specialized Information and Referral ~ Crime Victims
Waiting List No
Contact Information
Office Phone 613-284-8380
Toll Free Phone 1-866-575-0067
Crisis Phone 9-1-1
Fax 613-284-8058
Social Media Facebook Twitter
Primary Contact Amber MacDonald, Executive Director; Email:
Alternate Contact Shannon Hogan, Client Services Coordinator; Email:
Volunteer Coordinator Travis Barber, Volunteer Coordinator; Email:
Other Details
Established 2005
Funding Provincial
Elections Bi-annual
Print Material Brochures
Resources Website
Accreditation No * Member of the Ontario Network of Victim Service Providers (ONVSP)

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