|Record #: KGN0847||Last Full Update: 24 Jul 2019|
|Alternate Name||1425445 Ontario Limited ; CV19 ; Kingston Hydro Corporation ; Preventative Plumbing Program|
|Former Name||Public Utilities Commission ; PUC|
|Location & Accessibility|
|Site Location||North Kingston|
|Located In Community||Kingston|
|Address & Map||
View Google Map
|Mailing Address||PO Box 790
Kingston, ON K7L 4X7
|Physical Access||Fully Accessible|
|Description and Services|
|Description (Service)||COVID-19 (31 Mar 2020): Utilities Kingston is implementing a number of measures to help clients during COVID19. The conservation rate for water bills has been extended. In many instances payment periods can be extended, or flexible payment terms offered. Late notices will be sent but services will not be disconnected. Contact the Credit Department at 613-546-1181 ext 2278 before falling behind on payments. See latest updates on website.
Provides management, engineering, day-to-day operation and long term planning to the City of Kingston regarding: water, waste water, natural gas utilities, electric infrastructure, appliance rental * owns and manages a fibre optics business * a map of outages is available at utilitieskingston.com/Outages
Preventative Plumbing Program: financial assistance to homeowners who are considering undertaking work on their own home to reduce the risk of sewage backup
|Hours||Call Centre Mon-Fri 8 am-5 pm * Emergency Service Mon-Sun 24 hours|
|Application||For Electric service in the West or East areas of the City of Kingston contact Hydro One at 1-888-664-9376 or visit www.kingstonhydro.com.
For Electric service in Central Kingston, contact Utilities Kingston or Kingston Hydro at 613-546-0000 or visit www.hydroone.com.
For Natural Gas in the West or East areas of the City contact Union Gas at 1-888-774-3111 or visit www.uniongas.com.
Preventative Plumbing Program: apply through the website before beginning the plumbing work
|Fees||Service ; Deposit - may be required ; Method(s) of Payment Accepted - cash, cheque|
|Service Categories||Electric Service Providers ; Home Rehabilitation Programs ; Natural Gas Service Providers ; Utility Line Location Information ; Water Service Providers|
|Office Phone||All inquiries 613-546-0000|
|Crisis Phone||24 hours 613-546-1181|
|Fax||Customer Service 613-546-7816|
|Primary Contact||Natalie Lecomte Elwood, Manager, Customer Experience|
|Primary Executive||Jim Keech, President & Chief Executive Officer|
|Alternate Executive||Carol Belanger, Executive Assistant to the President and Chief Executive Officer|
|Funding||City / Town ; Fees|