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Utilities Kingston

Alternate Name 1425445 Ontario Limited ; CV19 ; Kingston Hydro Corporation ; OCR ; Preventative Plumbing Program
Former Name Public Utilities Commission ; PUC
Location & Accessibility
Site Location North Kingston
Located In Community Kingston
Address & Map
Kingston, ON
View Google Map
Mailing Address PO Box 790 
Kingston, ON K7L 4X7
Physical Access Fully Accessible
Description and Services
Description (Service) COVID-19 (31 Mar 2020): Utilities Kingston is implementing a number of measures to help clients during COVID19. The conservation rate for water bills has been extended. In many instances payment periods can be extended, or flexible payment terms offered. Late notices will be sent but services will not be disconnected. Contact the Credit Department at 613-546-1181 ext 2278 before falling behind on payments. See latest updates on website.

Provides management, engineering, day-to-day operation and long term planning to the City of Kingston regarding: water, waste water, natural gas utilities, electric infrastructure, appliance rental * owns and manages a fibre optics business * a map of outages is available at

Preventative Plumbing Program: financial assistance to homeowners who are considering undertaking work on their own home to reduce the risk of sewage backup
Hours Call Centre Mon-Fri 8 am-5 pm * Emergency Service Mon-Sun 24 hours
Areas Served Kingston
Eligibility No restrictions
Application For Electric service in the West or East areas of the City of Kingston contact Hydro One at 1-888-664-9376 or visit

For Electric service in Central Kingston, contact Utilities Kingston or Kingston Hydro at 613-546-0000 or visit

For Natural Gas in the West or East areas of the City contact Union Gas at 1-888-774-3111 or visit

Preventative Plumbing Program: apply through the website before beginning the plumbing work
Languages English
Fees Service ; Deposit - may be required ; Method(s) of Payment Accepted - cash, cheque
Service Categories Electric Service Providers ; Home Rehabilitation Programs ; Natural Gas Service Providers ; Utility Line Location Information ; Water Service Providers
Contact Information
Office Phone All inquiries 613-546-0000
Crisis Phone 24 hours 613-546-1181
Fax Customer Service 613-546-7816
Social Media Facebook Twitter YouTube
Primary Contact Natalie Lecomte Elwood, Manager, Customer Experience
Primary Executive Jim Keech, President & Chief Executive Officer
Alternate Executive Carol Belanger, Executive Assistant to the President and Chief Executive Officer
Other Details
Established 1913
Funding City / Town ; Fees
Elections December
Print Material Newsletter
Resources Website
Accreditation No

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